Apples answer to my match problems?

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by gimmeiphone, Feb 25, 2012.

  1. gimmeiphone macrumors 6502

    Joined:
    Sep 25, 2007
    #1
    to purchase itunes match on both my accounts :-/ when icloud came about i made a new id so i could use all the icloud features. Now whenever i update an app on my iphone that was purchased on my old gmail ID, i cant use itunes match anymore, get the 90 day restriction. Emailed apple and their response was sorry you will have to buy itunes match subscriptions for both accounts, is that a joke?
     
  2. Bear macrumors G3

    Joined:
    Jul 23, 2002
    Location:
    Sol III - Terra
    #2
    More like a Prank.

    Tell Apple that it is unacceptable and you want to merge the purchase histories of the 2 Apple IDs. If enough people do this maybe they'll get the idea.
     
  3. Mal macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #3
    Why did you make a new id? You caused your own problems here. I can see it maybe back years ago when .Mac or MobileMe first came about, but now you've got to deal with your own mistakes. Apple's not responsible for that.

    jW
     
  4. gimmeiphone thread starter macrumors 6502

    Joined:
    Sep 25, 2007
    #4
    take your nose from apples butt a minute, i made a new ID for icloud because i thought i needed a me.com account to use it, but regardless of that i paid for a years subscription and fact is im not getting it, thats apples mistake, not mine
     
  5. Menel macrumors 603

    Menel

    Joined:
    Aug 4, 2011
    Location:
    ATL
    #5
    Yes, you screwed up when making new me.com account. Apple wasn't crystal clear on this, and the whole fiasco was not the most user friendly. They have control of the database to fix this if they desired. But they don't care to fix the issues for their customers.

    Apple won't fix what you paid for?
    Talk to VISA, they'll at least right your bank account, ;-)
     
  6. Mal macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #6
    That's your own mistake. It was crystal clear if you'd just take your nose out of your own butt. Seriously? This is what people get away with complaining about? "I thought I needed to do this, but I wasn't smart enough to actually read the instructions, so now I'm mad at the company for making the product."

    jW
     
  7. smellalot macrumors 6502

    Joined:
    Dec 6, 2011
    #7

    Seriously, providing good customer service would be to merge the two accounts. Maybe not for everyone. But if a paying customer calls/mails customer service with a problem like this they should be more helpful than "buy it again".

    Lousy customer service, seriously.
     
  8. Mal macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #8
    While it'd be nice of Apple to provide a way, currently they don't have that way, and the customer service representative doesn't have the technical know-how nor the tools to provide it even to an irate customer. Their answer was a practical, if inefficient, solution to the problem for now. While it didn't satisfy the OP, it's not really Apple's problem either.

    jW
     
  9. smellalot macrumors 6502

    Joined:
    Dec 6, 2011
    #9

    Yeah, that's true
    But I think a happy customer should be Apples priority. Oh well, maybe it is :p
     

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