iPhone 6(S)/Plus Apple’s battery support on the 6

[Glennster]

Guy at work has an iPhone 6 and went to Apple store to get battery switched. According to him they tried to remove the current battery & said it would be too hard to switch the battery so they gave him a new 6 phone!

Is this true?! I find hard to believe that Apple gives anything for free.

I have a 6s and debating whether to go in and upgrade the batter but if there is a chance of a new 6s I’d go for the new phone.

 

[now i see it]

Not true that the battery is difficult to replace by Apple techs. Guaranteed they won't give you a new iPhone 6S if you take it in for a battery replacement unless it's unrepairable (for some other issue) and under warranty.

 

[akash.nu]

Is this true?! I find hard to believe that Apple gives anything for free.

If anything, Apple is the only company that replaces devices without much hassle for various things.

Having said that, replacing a battery is not difficult enough to warrant a replacement on its own. There might have been other reasons that triggered the replacement.

 

[JPack]

Happens all the time. Since January, I personally know of at least three cases where this has happened.

1. The Apple Store tech broke the battery tab trying to remove the battery. (6s and 6)

2. It was near closing time and the tech didn't want to wrestle with the device. No attempt was ever made to replace the battery. (6)

Keep in mind Apple's replacement devices are almost always refurbished. They may look new, but they've been used or reworked in some way.

 

[akash.nu]

Happens all the time. Since January, I personally know of at least three cases where this has happened.

1. The Apple Store tech broke the battery tab trying to remove the battery. (6s and 6)

2. It was near closing time and the tech didn't want to wrestle with the device. No attempt was ever made to replace the battery. (6)

Keep in mind Apple's replacement devices are almost always refurbished. They may look new, but they've been used or reworked in some way.

Refurbished probably in a better condition than ones own device to be honest.

 

[At Sea]

I would have with reservations taken a new 6SPlus but alas, my battery replacement went well.

 

[Cougarcat]

This just happened to me, if my Repair Status is to believed: "We'll replace your product." (I sent it in rather than wait forever for a store to get a battery order in.)

I'm not expecting a 6S, but a refurb 6 Plus would be a welcome surprise as my power button had turned mushy.

Refurbished probably in a better condition than ones own device to be honest.

If they are the same as the Apple Store refurbs, Apple replaces all the outside parts. Only the internals are kept the same.

 

[JPack]

Refurbished probably in a better condition than ones own device to be honest.

I've never dropped my phone in water. I can't say the same for refurbished phones.
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If they are the same as the Apple Store refurbs, Apple replaces all the outside parts. Only the internals are kept the same.

Apple says they replace the outer case and battery. The display and top glass lens are retained.

 

[TheSkywalker77]

I'd love to get my 6 Plus battery replaced but from what I've heard there's a long queue for it as this device is popular with battery replacements I guess.
Plus my screen is cracked so knowing Apple they'd throw in a screen replacement and charge me a lot more than the $30 battery replacement I came in for.

 

[Cougarcat]

I'd love to get my 6 Plus battery replaced but from what I've heard there's a long queue for it as this device is popular with battery replacements I guess.
Plus my screen is cracked so knowing Apple they'd throw in a screen replacement and charge me a lot more than the $30 battery replacement I came in for.

If you just send it in, you don't have to wait. You send in your phone overnight and they send it back overnight. I sent mine in Monday and I'm getting my replacement tomorrow. Just a bit more for shipping, but avoiding the Apple Store is worth it.

But yes, if there's physical damage they'd charge you for that as well.

 

[jwalters103]

they told me mine had water damage and "signs of rust". because of this they will not attempt any repair but will replace it for $299. From talking with the people in the store and then later with support via chat, they say that if you have any damage they will not replace the battery, but make you buy a replacement phone. This after ordering the battery, driving up there and dropping it off, and then driving back 4 hours later when it was supposed to be done.

Anyone else have this experience?

 

[akash.nu]

they told me mine had water damage and "signs of rust". because of this they will not attempt any repair but will replace it for $299. From talking with the people in the store and then later with support via chat, they say that if you have any damage they will not replace the battery, but make you buy a replacement phone. This after ordering the battery, driving up there and dropping it off, and then driving back 4 hours later when it was supposed to be done.

Anyone else have this experience?

Pretty standard protocol.

 

[Chazzle]

My mom went in to get her 6s battery replaced three weeks ago, and they told her replacing the battery would cause damage, so they have her a replacement 6s for the $29 battery fee.

 

[akash.nu]

My mom went in to get her 6s battery replaced three weeks ago, and they told her replacing the battery would cause damage, so they have her a replacement 6s for the $29 battery fee.

How’s a battery change cause damage?! ¯\_(ツ)_/¯

 

[C DM]

How’s a battery change cause damage?! ¯\_(ツ)_/¯

Could be that the device is bent a little or they foresee a good chance that removing the battery and/or putting a new one in might damage some components in that particular device (given that that kind of thing has happened with battery replacements). Overall, if that's the case, it seems like the way they went about it--giving a whole replacement device for the price of a battery replacement--is a fairly decent (if not even good) way of going about it all.

 

[akash.nu]

Could be that the device is bent a little or they foresee a good chance that removing the battery and/or putting a new one in might damage some components in that particular device (given that that kind of thing has happened with battery replacements). Overall, if that's the case, it seems like the way they went about it--giving a whole replacement device for the price of a battery replacement--is a fairly decent (if not even good) way of going about it all.

Going by the policies I’d expect them to not touch the device at all.