Steve Jobs Rocks
I'm in charge of tech support at a large multi-campus college. For those who hate Jobs, consider my history, one of those mysterious platform decision makers.
I bought a 128K Mac original in April 1984 after seeing a demo of it two months earlier. I couldn't believe what I was seeing, and knew this was the future. I followed up with purchases of the fat Mac upgrade, Mac Plus, Mac SE 30, Powerbook 140.
My enthusiasm was spread around the college and we started to buy Macs and equip some labs.
But then something happened. Really, nothing. I stuck around until System 7, which was my last personal experience. The instability of the OS at the time was becoming a support headache. NT 4 Workstation came out and it's OS model was far more stable. A single app couldn't bring down the computer. And those blasted cute INITs that people loved to load onto their office computers often made them unstable and caused even more support nightmares.
Our NT workstations were deployed using automated methods and the thousands of student accounts were generated automatically from student record systems. Separately, we had Mac labs with the appleshare file servers where lab-techs had to create and manage user accounts manually. A slow and error prone process.
While I'm sure there were automated methods out there for that platform as well, none of my staff knew much about them, and it became clear supporting two platforms was a large cost overhead. I had to maintain double the end-user support staff.
So we got rid of the Mac labs, consolidated all support staff over to the PC side, and set out to rid the campus of the rest of the Macs in offices.
The last holdouts were Marketing, who finally fell about a year or so ago. We bought them high-end Dells and I later sent down some techs later to confiscate their G4s.
Now, you may think me quite the nazi, but read on...
The confiscated G4s ended up being played with by my tech staff. I got my hands on one and loaded this new OS X (10.1) thing on it. Being quite the Linux lover for our servers, I thought this was the greatest OS of all time.
I went out and bought a flat-panel iMac for our living room, and found out I couldn't keep my wife off of it. The Dell I bought her a few months earlier remained unused in the other room. I then bought a then-new 12" G4 Powerbook. That thing is by far the neatest most used piece of computer equipment I own. (The combo of it, my t610, bluetooth, GPRS access that works around the world and that I can open it on a tray table in economy class on a plane is just the best!)
So, Steve Jobs turned me on in 1984, I lost interest during the Sculley years, and Steve Jobs charisma and efforts have bought me back. His dog and pony shows create far more enthusiasm than when Gates or Ballmer starts talking about their latest. The Office 2003 launch event was an absolute bore, for example.
When Apple makes a product or software announcement, I get excited. When Microsoft makes a product announcement, I am filled with dread at the thought of the deployment costs.
So, as time permits, and politics allow, I see the anti-Mac policies that I helped create to slowly start going away. For example, I have a Mac enthusiast on staff who is playing with integrating those confiscated G4s into our active directory domain. I see some positive Mac possibilities in the future for us.
(can't believe I wrote all this. Oh well, a nice lazy Saturday! 🙂