For all those who remember the thread last week that turned into a disaster, I want to give a piece of hope to those who are dealing with Apple's "customer service". Finally, after talking to about 6 different departments, a guy from AppleCare transfers me to a so called "Product Specialist" named Noel. Noel apologized for the entire situation and offered to send me a new computer. So in the end, you can get something out of apple. It may take calling 6 departments, 5:00 hours of your time and probably more on hold, but eventually you WILL get somewhere.