Apples Dead Pixel Policy

[SimonUK5]

Whats the deal with Macbooks and MacbookPros developing Dead Pixels?

On my replacement MacbookPro that i got a month or so ago, yesterday, i turned it on to find a dead pixel which is pretty much dead centre on the screen, its only a single pixel, but its still annoying regardless. I don't know weather i can get it sorted under my Applecare, or if they won't do anything about a single dead pixel. Regardless it won't be going in until I hit a point when I can be without my computer for a couple of days.

Simon

 

[dogster]

hi

I think if its in the middle they will replace it for sure

 

[Dre180]

Whats the deal with Macbooks and MacbookPros developing Dead Pixels?

On my replacement MacbookPro that i got a month or so ago, yesterday, i turned it on to find a dead pixel which is pretty much dead centre on the screen, its only a single pixel, but its still annoying regardless. I don't know weather i can get it sorted under my Applecare, or if they won't do anything about a single dead pixel. Regardless it won't be going in until I hit a point when I can be without my computer for a couple of days.

Simon

I don't know if Apple has softened its stance, but When I purchased my 2007 Macbook Pro it came with a dead pixel which conveniently developed right after the return period. Since I did have apple care I took it back to the store and they told me they don't replace screens due to a single dead pixel, that it would have to be 3 or more in order to do the replacement. Whether or not that is compnay policy or them giving me a hard time I cannot say. I didn't make a big deal out of it and decided to keep it. If it got worse I surely would have complained about it. I imagine if you make a big enough deal they will do the replacement. In retrospect I would have had them replace the screen. Although not a major issue that one dead pixel has annoyed me from the moment I've had the machine. If it bothers you get it replaced

 

[duervo]

If you bring it in, they may try to see if it's just a stuck pixel or if it's really dead.

They may massage it a bit with their finger to see if it goes back to normal. If it does, it was just a stuck pixel, and they'll send you on your way.

If massaging has no affect (or makes it worse, like what happened when they tried to see if I had a stuck pixel or dead one on my iPad2,) then they'll probably replace the display.

 

[SimonUK5]

I called apple care, and they issued me with a case number, so that i can take it to the Apple store, and get the display fixed, when i have the time.