Welp, I had been rather please with Apple over the past year and a half until I RMA'ed a laptop purchased right before the update. (The procedure I was told to use by an Apple CSR (indian call center, of course) to return the product in order to get the updated model which I found out LATER I had to order again.) It was received in the Apple warehouse on Feb 2nd (tracking and signature verification was on the package). I *STILL* haven't received the refund. It's not Feb 28th. Supposedly a refund had been issued in their systems on Feb 16th but has a status of "Not Cleared". The story I got today was the same one I got the last 3 times I called. "It should be in your account shortly." This is completely unacceptable. Holding money for what will be more than 30 days after a return isn't even legal is it? The CSR I spoke to today (oh my, it was an american!) put in a request for more info to the dept which handles the refunds to see why it is taking so long. I'm supposed to call back in a couple of days for an answer. I really hope this isn't typical of Apple. It would really make me disappointed in them and less likely to recommend them to clients or family and friends.