Apple's iCloud Backup Service Experiencing Outage

Discussion in 'iOS Blog Discussion' started by MacRumors, Jun 28, 2017.

  1. MacRumors macrumors bot


    Apr 12, 2001

    According to Apple's System Status website and multiple reports sent in by MacRumors readers, Apple's iCloud Backup service is unavailable for some users. Apple's site says iCloud backup is down for "less than 1 percent of users," but those affected have been unable to restore from an iCloud backup since yesterday.

    Customers impacted by the iCloud outage who attempt to restore an iOS device using a backup are seeing the process hang while in progress, with the restore failing to complete. iCloud backups can still be made from iOS devices, so data is safe, but affected users will not be able to restore from backups until Apple's servers are back up. In some cases, existing iCloud backups are also not showing up on new devices.


    Apple employees have been telling customers to wait it out and set up recently purchased iPhones and iPads as new devices rather than restoring from an existing backup.

    Apple's iCloud Backup service has been experiencing issues since 8:00 a.m. yesterday morning, and it is not clear when a fix will be implemented. We'll update this post when the problem is resolved.

    Article Link: Apple's iCloud Backup Service Experiencing Outage
  2. Klae17 macrumors 65816


    Jul 15, 2011
    I'm switching to Windows because of this #2%er.
  3. dwhittington macrumors regular


    Mar 20, 2007
    Houston, TX
    What are the odds? I was just trying to force my iPad to backup because I haven’t had it plugged in and on wi-fi for a few weeks. That explains why it’s not backing up.

    Hopefully my lil iPad didn’t cause the outage.
  4. szw-mapple fan macrumors 65816

    szw-mapple fan

    Jul 28, 2012
    It doesn't explain it at all. If you read the article, it says that backup is working but restore is not.
  5. JohnH108 macrumors member


    May 15, 2007
    Liverpool UK
    I hear it did, Cook is gunning for you now. ;)
  6. einsteinbqat macrumors regular


    Nov 3, 2012
    I use iTunes Backup, but I wonder how many are impacted by this. Apple don't supply numbers, I guess.
  7. gsmornot macrumors 68030


    Sep 29, 2014
    It broke trying to send a years worth of my iMesages to all my devices when I turned sync on. Where did they even come from I have delete after 30 days on. Ha.
  8. jacjustjac macrumors regular


    Feb 12, 2008
    New York, NY
    Ah, this explains it. I bought a used iPhone 7 Plus and was trying to restore last night. Estimated time kept going up, first 1 hour, then 2, 4, 8. When I went to sleep it said 1 day, then when I woke up it said 2 days. Needless to say I cancelled and backed up my 6S Plus to iTunes (about 40 GBs not including Apps) and restored and it took about 50 minutes each way, with another couple hours to redownload all the apps and resync my iCloud Photo Library.

    Haven't used iTunes in a while, but it saved me today!

    Attached Files:

  9. newtestleper macrumors 6502

    Jun 17, 2013
  10. dantracht macrumors 6502


    Sep 19, 2013
    Now I get why I wasn't able to set up my new IPP from an older iCloud backup from my mini. Nothing beats iTunes backups.
  11. Menel macrumors 603


    Aug 4, 2011
    Yes :(
  12. coolfactor macrumors 68040

    Jul 29, 2002
    Vancouver, BC CANADA
    Didn't you know that Apple is only pretending to be the "good guy", but is secretly building their own Intelligence Agency headquarters? The fancy landscaping is just a coverup.
  13. ohio.emt macrumors 6502a

    Jul 18, 2008
    I kind of did, I figured an outage going on since yesterday would have been reported sooner. Didn't think of going to their services page since it is usually posted about on MR quickly.
  14. rjcchan macrumors member

    Sep 23, 2015
    Yes. And I was even reading the forums here today. Found out at the Apple Store.
  15. mariusignorello macrumors 65816

    Jun 9, 2013
    /s or no?

    If true, please explain...
  16. JosephAW macrumors 68020


    May 14, 2012
    Glad that didn't happen on Monday. I had to restore a locked iPhone 6 from the cloud.
  17. RedTomato macrumors 68040


    Mar 4, 2005
    .. London ..
    For the love of God, Apple, this is exactly why we need Time Machine / Time Capsule able to make local backups of iOS devices.

    Having to do it through iTunes and an attached Mac is insane in 2017.
  18. MBHockey macrumors 68040


    Oct 4, 2003
    New York
    incredibly frustrating. It's been not working for nearly 48 hours. How has this server issue not been resolved yet? Couldn't have come at a worse time as I am in the process of moving.
  19. jacksmith21006 macrumors member


    Aug 5, 2016
    "Apple and Google reached a deal worth between $400 million and $600 million to host iCloud and other data on Google Cloud Platform. "

    Think Apple is just doing the index and the actual data is stored at Google. But Google is up and running fine so must be an Apple index issue. I think Google is going to offer their own backup and restore service which would probably be more reliable than a service from Apple.

    But at some point Apple needs to get on the ball with cloud services or just have Google do everything for them and they just put their name on it.
  20. ckorhonen macrumors regular


    Sep 18, 2008
    They say 1% of users, back of the napkin estimate given over a billion iPhones sold is 10 million! Obviously they don’t give an idea of the level of impact those 1% are experiencing, but it’s a huge number.

    I encountered the issue whilst restoring an iPad over the weekend, but it went away after a few attempts. Unfortunately I had to have my iPhone replaced due to a hardware failure yesterday and no success restoring so far, logging into iCloud on the device also seems to hang. Very frustrated!
  21. belvdr, Jun 29, 2017
    Last edited: Jun 29, 2017

    belvdr macrumors 603

    Aug 15, 2005
    No longer logging into MR
    The status page says the App Store is okay, but my iPhone is unable to update any apps. I feel this is somehow related, as this outage has occurred along the same time as the iCloud outage.

    Screen Shot 2017-06-29 at 08.22.12.png

    EDIT: It appears my issue is related to OpenDNS. I had this issue yesterday at work and today at home and OpenDNS is the only commonality between the two. I think a domain was inappropriately tagged in their system.

    UPDATE: It's not OpenDNS. I used Google's DNS and it still failed, but updating over LTE works fine.
  22. Mr. Donahue macrumors 6502

    Mr. Donahue

    Sep 17, 2014
    Those are some scary words. Chilling because it sounds possible and dare I say likely.
  23. Wutzizname macrumors newbie

    Jun 29, 2017
    --- Post Merged, Jun 29, 2017 ---
    The problem is much worse than reported. Maybe only 1% globally but about 30% of the U.S. has been down, for over 2 days now. See map and hundreds of comments from angry users here:
  24. ApfelKuchen macrumors 68030

    Aug 28, 2012
    Between the coasts
    Apple posted the issue was resolved today as of 6:25AM Pacific. They said "Less than 1% of users were affected."

    Maybe "less than 1%" is 0.9999%, maybe it's 0.001%. I know, enquiring minds want to know, but only two things really matter, unless your only goal is to rage at Apple for any failing or you've filed a class-action lawsuit - either you were among the "less than 1%," or you weren't.

    Apple has been contracting out parts of its server requirements for as long as they've had cloud services. They also run their own server farms. Checking Google's (or Amazon's) server status isn't likely to be helpful.
  25. Menel macrumors 603


    Aug 4, 2011
    Didn't anyone's who was sitting stuck, kick in and finish automatically when the servers came back online?

    Or did you have to restart the restore to find out?

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