IMO the reason the world is so screwed up and litigious is people like you that don't understand that people are fallible, machines created by people are fallible, all things are fallible.
To demand and expect perfection just because you spent some money is absurd. It's just a recipe for disappointment. Stressing out because some machine is broken for a couple of hours is just silly. Now if it is still down tomorrow or through the weekend, but so far it's just one of those things.
Oh and I've been an IT manager with both corporate and government organizations for 20 years.
Yes, and people choose the alternative that is closer to perfect, that causes less frustration and brings more joy. As an older gentleman, I think you would know that some people are more fallible than others. And that fallibility can at times be caused by gross negligence and should not be excused.
