Apple's iPhone return policy

djmac7

macrumors newbie
Original poster
Apr 23, 2010
16
0
I purchased an iPhone 5s from the Apple store and would like to return it. it's only been 2 weeks since i got it. The problem is i dropped the phone and it has a small scuff. Can i still return it? or must the phone be in like new condition?

Thanks.
 

Tyler23

macrumors 603
Dec 2, 2010
5,652
157
Atlanta, GA
I purchased an iPhone 5s and would like to return it. it's only been 2 weeks since i got it. The problem is i dropped the phone and it has a small scuff. Can i still return it? or must the phone be in like new condition?

Thanks.
Uh..you damaged the phone. You can't return it.
 

JayLenochiniMac

macrumors G5
Nov 7, 2007
12,819
2,381
New Sanfrakota
Aluminum is soft and can be easily scuffed without dropping, so yes you can return it. It really doesn't matter to them anyway as they'll refurbish it with a brand new case, screen and battery. If the table were turned, any Genius would say it's normal wear and tear.
 

djmac7

macrumors newbie
Original poster
Apr 23, 2010
16
0
thanks for the various responses. I will try returning it and post feedback.
 

I7guy

macrumors Core
Nov 30, 2013
22,315
10,169
Gotta be in it to win it
I can't speak for Verizon, but it doesn't matter to Apple. They're going to refurbish it at the end of the day.
Returning a phone because he damaged it may well may be legal sure drives the cost of
doing business up. I think that in the event that the phone is damaged apple should be charging a restocking fee.
 

aajeevlin

macrumors 6502a
Mar 25, 2010
984
406
No, it doesn't matter. It's not like they'll can sell it as new anyway so they'll refurbish it with a brand new exterior and battery.
What you are saying makes no sense. That's not the idea behind a retune policy. Acceding to what you are saying I can buy an iPhone and if I accidentally damage it (beyond just little dent) I can still return it. I can assure if you try to return an iPhone with a cracked screen, even if it's within the return period they are not going to take it. No store will accept a damaged item, that's just not how the return policy works.
 
Last edited:

JayLenochiniMac

macrumors G5
Nov 7, 2007
12,819
2,381
New Sanfrakota
Returning a phone because he damaged it may well may be legal sure drives the cost of
doing business up. I think that in the event that the phone is damaged apple should be charging a restocking fee.
Well, it must be undamaged, but cosmetic wear and tear doesn't count and like I said, aluminum is soft and one can easily nick and scuff it up simply from being careless, putting it in a pocket full of keys, etc.

Besides, there's no indication that the OP is returning it because he dropped it rather than for a different reason.

----------

What you are saying makes no sense. That's not the idea behind a retune policy. Acceding to what you are saying I can buy an iPhone and if I accidentally damage it (beyond just little dent) I can still return it. I can assure if you try to return an iPhone with a cracked screen, even if it's within the return period they are not going to take it. No store will accept a damaged item, that's just not how the return policy works.
I never said anything about a cracked or shattered iPhone. Obviously that's different as it's a damaged iPhone. Cosmetic wear and tear doesn't matter.
 

JayLenochiniMac

macrumors G5
Nov 7, 2007
12,819
2,381
New Sanfrakota
I read it about 5 times and bit could be taken any which way.
Let's interpret the OP:

I purchased an iPhone 5s from the Apple store and would like to return it. it's only been 2 weeks since i got it.

He would like to return it and is within his return period.

The problem is i dropped the phone and it has a small scuff. Can i still return it? or must the phone be in like new condition?

He's worried that they won't accept his return because it has a small scuff from dropping.

Nowhere did he specifically say he's returning it because it has a small scuff, and there's no implication of that reading between the lines either. We simply do not know the specific reason for the OP's wanting to return it.
 

blarivee

macrumors 6502
Jun 29, 2009
370
1
US
Just return it to Apple. Worst case scenario, they say no. Most of the time unless you have major damage like cracked screen or bent case, they will accept your return.
 

dave420

macrumors 65816
Jun 15, 2010
1,407
102
I can assure if you try to return an iPhone with a cracked screen, even if it's within the return period they are not going to take it. No store will accept a damaged item, that's just not how the return policy works.
That is true, but in this case it is just a small scuff, not a broken screen. The iPhone gets marks easily, and Apple isn't going to deny a return just because there is a small mark on the phone. Apple can also be lenient about major damage like a cracked screen in a brand new device and is known to sometimes replace the device at no charge.
 

OneMike

macrumors 603
Oct 19, 2005
5,652
1,582
I purchased an iPhone 5s from the Apple store and would like to return it. it's only been 2 weeks since i got it. The problem is i dropped the phone and it has a small scuff. Can i still return it? or must the phone be in like new condition?

Thanks.
Depends how small the scuff is and the discretion of the Apple employee. If they didn't even examine the phone, other then looking at the IMEI, I wouldn't be surprised. If they do examine it and deny return, I wouldn't really be surprised either.
 

Max(IT)

Suspended
Dec 8, 2009
8,551
1,661
Italy
Are you speaking about wear and tear for a two weeks old iPhone ?
It doesn't make any sense .....

Here in Europe I'm quite sure they aren't going to accept it.
In the USA could be different cause Apple Stores seem to have a better customer care ....

Btw to call "normal wear and tear" a scuff after 15 days is ridiculous to me.
 

JayLenochiniMac

macrumors G5
Nov 7, 2007
12,819
2,381
New Sanfrakota
Are you speaking about wear and tear for a two weeks old iPhone ?
It doesn't make any sense .....

Here in Europe I'm quite sure they aren't going to accept it.
In the USA could be different cause Apple Stores seem to have a better customer care ....

Btw to call "normal wear and tear" a scuff after 15 days is ridiculous to me.
Suppose a customer comes in after 14 days asking a Genius to replace it under warranty because it scuffs too easily. What do you think the Genius would say? That's right, "normal wear and tear." Some people are naturally clumsy/careless and can most definitely scuff it up in no time.

What do you make of all the iPhone 5 that made their way into retail boxes full of nicks and scuffs last year? Aluminum is soft and they had to step up their quality control as a result.
 

Max(IT)

Suspended
Dec 8, 2009
8,551
1,661
Italy
Suppose a customer comes in after 14 days asking a Genius to replace it under warranty because it scuffs too easily. What do you think the Genius would say? That's right, "normal wear and tear." Some people are naturally clumsy/careless and can most definitely scuff it up in no time.

What do you make of all the iPhone 5 that made their way into retail boxes full of nicks and scuffs last year? Aluminum is soft and they had to step up their quality control as a result.
You are speaking about millimetric nicks .... The OP said he DROPPED the phone.
A totally different damage ..
 
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