Apple's Jennifer Bailey Says Customers Are Willing to Switch Banks to Use Apple Pay

[gp101]

Absolutely it is. Here in NZ most banks are Aussie-owned, so we get mostly the same choices plus some independents. ANZ is therefore the only one with Apple Pay. I opened an account with them the day it was announced and use it exclusively where available, and find myself avoiding shops that don't accept it if possible. I hardly use my other cards now.

I second that, I've pretty much stopped using my ASB cards in favour of this

 

[anon08]

I'm with one of the big Australian banks that don't offer Apple Pay and I'm certainly not changing banks. I'm more frusterated with Apple than the bank considering with my old Android phone I could use my banking App to make purchases through my phone's NFC. Didn't realise that the iPhone did not allow that when I switched.

It's pretty fair that if Apple want the banks to work with them, then they should work with the banks. Unless of course there is some evidence that doing so would create some sort of security vulnerability or something in which case I retract.

 

[Kroo]

[doublepost=1486784196][/doublepost]The simple thing is that payment security is much more advanced in Australia than in the US and Apple security represents a downgrade. Additionally Apple does absolutely nothing to earn the commissions they want to charge. Apple is becoming more of a thief and rogue than ever before.

What B.S. garbage comes out of some people. If I steal your CC in Oz, I can go around making as many illegal purchases of $100 or less, each time, and there's not one level of security and I can empty your bank account before you even know about it. With Apple Pay the user has to use their finger print or be wearing an unlocked Apple Watch to verify payment. Clearly before you commented, you had zero idea about how Apple Pay actually works. Well done, you've just exposed your lack of total understand about anything this article refers to..

 

[JackieInCo]

I have Bank of the Wets. They didn't start supporting Apple Pay and the other brands pay method until a few months back. I didn't even think about switching banks just to get one who supported phone pay methods.

I have still never used Apple yet.

 

[Nevaborn]

Luckily my bank in the U.K. Supported it right away and I jumped on it. If only Apple Wallet allowed loyalty cards to be manually added like StoCard then I could do away with a Wallet

But I would of swapped bank for Apple Pay. It is quicker than contactless and I get an instant notification from the bank on what I just spent and where

 

[KnighsTalker]

I swapped banks because the bank I'd been with for years would not switch. The only other bank that supported it was
Wells Fargo and I didn't really want to switch to them but in the end I had to.

I agree with some of the other posters about how some merchants are dragging their feet or trying to come up with their own solution. Especially grocery outlets and other large retail outfits. I look for merchants who support and provide Apple Pay support. I think in another year or two as other alternate mobile payment options go by the way side, we'll hopefully see a migration of the merchants who are holding out to providing access to Apple Pay.

 

[Suxamethonium]

Absolutely. My current bank (Commonwealth bank) is one of the banks which refuses to accept Apple pay. It will be a hassle but I am likely to change to ANZ in the near future.

Sorry CBA but after 30 years of banking if you won't move with the times in the interests of your customers then it is time to change.

 

[BlueCreek]

Which ones are wrong in my sentence? As you can probably tell, English isn't my first language. so to make the sentences easier to understand for myself, I tend to overdo them quite often.

Don't worry about it, your English is better than most Americans.

 

[MacBH928]

It's NOT the banks...It's the MERCHANTS! Not enough merchants that I visit anyway, support it.

Didn't they say it works on systems that are already installed in all stores that accept card swipes?

 

[truthertech]

Apple is really that arrogant.

Well, when you zoomed past industry giants like Android Pay and Samsung Pay and everyone else to take over 75% of the market for contactless payments and a million people a week are signing up, all but the trollers would say, "No bragg, just fact."
[doublepost=1486814390][/doublepost]One can always dream.

PS: I can't understand why posters here want to slam Apple. The idea of Apple Pay is good and much safer than what we had. Every business is there to make money. To call that greedy is misunderstanding the purpose of a business.

To help you understand the trollers may we suggest https://psychiatry.org/psychiatrists/practice/dsm

 

[Marli]

ANZ in Australia got my business just because they are the only bank supporting Apple Pay. While the other banks are arrogant and greedy, they will keep loosing customers at an ever increasing rate.

 

[nt5672]

It is a sad day, when I trust Apple more than my bank. But banks have proven (the 2009 financial crisis) that they are less trustworthy than used car salesman. That took some work.

 

[oldmacs]

I don't know anyone who uses it. We've all got contactless payment which is just as easy. I'm not concerned security wise. Never enough money in my access acount for it to be an issue.
[doublepost=1486816633][/doublepost]

While the other banks are arrogant and greedy

Yeah but so is Apple. Maybe if Apple allowed apps access to the NFC chip through a secure API then it wouldn't;t be an issue, but Apple will never do that as that doesn't make them money like Apple Pay does.

 

[2ilent8cho]

and Jennifer Bailey is correct. I changed bank in the UK when Barclays were the only major bank without Apple Pay support.

Would everyone do this? No, but if you have technology as a hobby and not just an appliance i think you will jump to get this feature. I visit London a lot and was really annoyed i was unable to use Apple Pay on my watch to get on the Underground service with ease because Barclays were being a pain.

 

[69Mustang]

Its still a true comment either way. Customers will say that. She didn't say all customers.

It's also still not true. She said customers. I'm a customer. I wouldn't change.

 

[sartorius]

In New Zealand I switched a mortgage and all my other banking from ASB (CBA in Australia) to ANZ, Apple Pay was one of the factors

When I mentioned Apple Pay to the ASB bank drone, they tried to sell me on their ****** Android app which can be used with NFC as well.

Though admittedly, the biggest factor was their more competitive home loan rates, the rest of the banks need to pull their heads out of their asses re: Apple Pay.

 

[Thunderhawks]

Amen to that! We've already got electronic insurance cards (at least for car insurance) so now all we need is an electronic drivers license and this could become a reality!

Problem is you'd have to give your phone to the police if you get stopped.

So, the police would have to be able to take a screen shot, kind of a license with a QR code or so.
They now have ticket printers in their cars, so shouldn't be an issue to get all the officers a scanner.

Actually they wouldn't have to type in same etc. for a look up.

Any fake licenses would also be discoverable much easier.

 

[Zandery]

Apple Pay vice president Jennifer Bailey believes that Apple Pay is valuable enough that "customers will say they are happy to switch banks to use it."

They must be joking? Who switches banks for Apple Pay, it isn't worth the hassle. That said I'm in the UK and it is a lot easier but the majority of our banks and credit cards have Apple Pay functionality, I just wish that I could put my Oyster card on to Apple Pay and use that going through the tube rather than carrying the physical card with me all the time.

 

[Apple 26.2]

I've had Apple Pay since day uno - have yet to use it :/

 

[Macman45]

Let's see now. Walk away from a bank I have been using for 45 years, who have loaned me money, gave me bridging loans, and have given excellent service in favour of a payment system that is limited to £30.00, and means I have to fiddle with my phone at the checkout....errr no.

 

[kdarling]

Let's see now. Walk away from a bank I have been using for 45 years, who have loaned me money, gave me bridging loans, and have given excellent service in favour of a payment system that is limited to £30.00, and means I have to fiddle with my phone at the checkout....errr no.

I was just thinking that those who easily switched banks just for Apple Pay, likely had little relationship with their previous bank, and/or were not big spenders anyway. Mostly young, I suspect.

Now, ADDING another bank just to be able to use Apple Pay, would make sense for those of us with long and good bank relationships.

 

[oldtime]

Might be true if you could use Apple Pay everywhere, or even the majority of places, you spend money.

But you can't at this point in time, so I think for the average person the hassle of switching banks overwhelms the desire for a non-essential perk like Apple Pay.

 

[tmiw]

Might be true if you could use Apple Pay everywhere, or even the majority of places, you spend money.

But you can't at this point in time, so I think for the average person the hassle of switching banks overwhelms the desire for a non-essential perk like Apple Pay.

Eh? Signing up for a credit card is not a huge hassle (at least in the US). You wouldn't need to transfer everything to another bank.

 

[SteveW928]

I suppose I should set it up one of these days and give it a try.... but I just don't get what the big deal is.

I walk into a store and want to buy something. I can:
A) tap my debit/credit card against the machine (and possibly enter my PIN above a certain $ amount)
B) hold my iPhone by the machine and finger-print auth?

Maybe when it becomes more prevalent online too, it might be convenient to just use one process... but it's all coming out of the same account anyway (i.e. Credit, debit, PayPal, ApplePay, etc. would all come out of my bank account).

IF it ever gets to the point that I don't need a wallet anymore, and the phone was all I needed to carry, I suppose THAT would be a benefit. But, it seems we're a LONG way from that being a reality.

So, ApplePay fans... why should I get excited about ApplePay?
[doublepost=1486837242][/doublepost]

Apple fell into its own reality distortion field.

It's worse than that. I think they fell into the Business & Tech Industry 101 Spreadsheet Club. They just have a ton of cash and massive brand momentum, so they can go really high before reality hits. The crash will be HUGE.
[doublepost=1486837643][/doublepost]

If I steal your CC in Oz, I can go around making as many illegal purchases of $100 or less, each time, and there's not one level of security and I can empty your bank account before you even know about it. With Apple Pay the user has to use their finger print...

Yes, that is the one benefit of ApplePay I see so far. But, here's the problem. I have to carry a wallet and some of those cards anyway. Even if I could get all the payment and loyalty cards, membership IDs, etc in my phone, I'd still have to carry my driver's license and permanent resident card. And, then what about places that don't take ApplePay?

But, I am rather curious how you're going to steal my CC w/o me knowing.

 

[flyinmac]

B*tch please, I'd switch countries to use Apple Pay ):
Why no support for Mexico? (TV app, Apple Pay, Nearby in Maps, News app, etc)

I'd switch countries too... but not because of Apple Pay.

I haven't found Apple Pay to be compelling enough to justify upgrading to a newer iPhone.