I returned my iPad mini and cancelled an iPad mini order after I compared the rMini to my iPad Air. In any case, apple took the money from the cancelled order anyway. Now they think they deserve an interest free loan for 3-5 "business" days. How come amazon can handle returns and cancellations so well and apple is a complete and utter failure in this regard? Even if you say well one of them is an open item...Im already paying a significant premium for this return privilege and the cancelled order that I never took possession of should've been refunded immediately. A good way to improve the user experience is to make returns less of a hassle...I guess that is why Amazon was rated as having a superior online customer experience when compared to Apple's online experience.