What number did you call? I've got a Dell laptop... 5150 - had 4 motherboard replacements, 2 powerbricks, battery, then they sent me a refurb 5150 that didn't work, ;upgraded' me to a refurb 5160 - and it had one motherboard replacement as well. I wish I could squeeze a new(er) Latitude or some kind of compensation out of them... any ideas?persianpunisher said:My friend, I truly think you are just VERY VERY lucky. Dell HAS MUCH BETTER Customer Service than apple. Dell has covered EVERYTHING that has gone wrong with my computer, and they were quick and friendly about it. I cannot tell you how many times I have talked to apple about my iPod and they DID NOT HELP ME AT ALL. Dell has MUCH better tech support, CS, and quality control (they may have more problems, but they will get the problem fixed)