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boshii

macrumors 68040
Original poster
Jul 6, 2008
3,674
726
Atlanta, GA
I’m not sure if it’s an AppleCare+ thing or not but I set up the replacement online and there was no fee. I was under the impression that there will be a cost even with AppleCare+.
 

Doebldodl

macrumors member
Apr 26, 2004
45
129
Germany
Had that too. The replacement tips came in a large box containing a small box containing even smaller tips...

IMG_9996.png IMG_9997.jpeg IMG_9998.jpeg IMG_9999.jpeg
 
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Jutah

macrumors 6502a
Mar 30, 2012
549
222
[automerge]1579438573[/automerge]
I’m not sure if it’s an AppleCare+ thing or not but I set up the replacement online and there was no fee. I was under the impression that there will be a cost even with AppleCare+.

Which option did you choose on the app the set up the replacement?
 
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boshii

macrumors 68040
Original poster
Jul 6, 2008
3,674
726
Atlanta, GA
[automerge]1579438573[/automerge]


Which option did you choose on the app the set up the replacement?
Yea I would love to know that was well
I initially tried to do it through the app but it only gave me the option to message somebody about the issue. The rep I was chatting with was asking me to mail in my AirPods so they can replace the ear tip. I knew that wasn't right so I ended the chat and tried again on my computer. There, I was able to select "replace an AirPods or ear tip" , 'replace your AirPods pro ear tips", then "order replacements".
[automerge]1579453016[/automerge]
Had that too. The replacement tips came in a large box containing a small box containing even smaller tips...

View attachment 889401 View attachment 889402 View attachment 889403 View attachment 889404
Do you have AppleCare+?
 
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Jutah

macrumors 6502a
Mar 30, 2012
549
222
i'm trying but it charges ne 16 bucks fior a couple of tips... i have AC+ as also.
 
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boshii

macrumors 68040
Original poster
Jul 6, 2008
3,674
726
Atlanta, GA
i'm trying but it charges ne 16 bucks fior a couple of tips... i have AC+ as also.
That’s strange. I thought they were $3.95 a pair.

I just tried to order another replacement set of tips and it’s showing that they would be free again even though I just received a set of replacements.
 
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Jutah

macrumors 6502a
Mar 30, 2012
549
222
That’s strange. I thought they were $3.95 a pair.

I just tried to order another replacement set of tips and it’s showing that they would be free again even though I just received a set of replacements.

are you doing the following?
Assistance request
Lost or missing airpods
Tips replacement and so forth?

pay attention they’re not using your apple care plan
 
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boshii

macrumors 68040
Original poster
Jul 6, 2008
3,674
726
Atlanta, GA
are you doing the following?
Assistance request
Lost or missing airpods
Tips replacement and so forth?

pay attention they’re not using your apple care plan
I’m at support.apple.com. Select AirPods, select replace AirPod or an ear tip, replace your AirPods pro ear tips, order replacements. This is all on a desktop computer.
 
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Kendo

macrumors 68020
Apr 4, 2011
2,227
685
Do you not need to return the original damaged pair in the box? Otherwise they might charge you.
 
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Jutah

macrumors 6502a
Mar 30, 2012
549
222
i've tried again, now that mu AC+ has been activated. The cost is 0.
I'm pretty sure that you can ask for a replacement for free but you fire one of the 2 bullets you have with the AC+.

Check, but pretty sure it's that.
 
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dumastudetto

macrumors 68040
Aug 28, 2013
3,624
4,536
I’m not sure if it’s an AppleCare+ thing or not but I set up the replacement online and there was no fee. I was under the impression that there will be a cost even with AppleCare+.

Apple will always go above and beyond to delight their customers. It's always good to hear stories like this.
 
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Jutah

macrumors 6502a
Mar 30, 2012
549
222
No. The repair status says in bold "No part return required. Your repair is completed".

now that my AC+ is active and not still "elaborating" i see 0 as well.
Could you please confirm me that your AC+ hasn't been touched with these order?
Do you still have your 2 repair included in the AC+?
 
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boshii

macrumors 68040
Original poster
Jul 6, 2008
3,674
726
Atlanta, GA
now that my AC+ is active and not still "elaborating" i see 0 as well.
Could you please confirm me that your AC+ hasn't been touched with these order?
Do you still have your 2 repair included in the AC+?
The two repairs included with AC+ cover accidental damage of the actual airpods from handling and will require a $29 fee. Replacing ear tips will not use up one of the repairs. I guess it's just a perk of AC+.

If you're concerned about it you can try calling Apple and asking.
 
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Jutah

macrumors 6502a
Mar 30, 2012
549
222
The two repairs included with AC+ cover accidental damage of the actual airpods from handling and will require a $29 fee. Replacing ear tips will not use up one of the repairs. I guess it's just a perk of AC+.

If you're concerned about it you can try calling Apple and asking.

yes, they say it's a benefit for who has the AC+ plan. Don't how many tips we can change. How many days it took the shipping?
 
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boshii

macrumors 68040
Original poster
Jul 6, 2008
3,674
726
Atlanta, GA
yes, they say it's a benefit for who has the AC+ plan. Don't how many tips we can change. How many days it took the shipping?
I ordered them on a Friday and received them Monday. They shipped them via UPS Overnight Air Saver.

They didn't come in a box like the above poster pictured. They came in an envelope made of recycled material that fluffs everywhere when you open it so open it slowly or over a garbage can. Inside the envelope was the smaller white box that held the ear tips inside.
 
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