TToday, the 28th of March 2008, I got my MacBook back from repair. From the time that I first called Apple with my first issue it has been a constant battle back and forth. My first issue was that I was not able to copy files to any external HDD when ever it would find a duplicate it would say "continue" or "replace". I usually click replace but that never worked it would just stop copying then I would click continue but it did the same thing. Apple's so called support center were no help they said "try an archive and install". Now this is not a windows machine if I was going to resort to reformatting then I would have bought a windows machine. Anyway I did reformat but it didn't work... Next problem was my sleep light. One day it decided to just stay on all the time no matter what I did it never turned off and Apple said "try these few tests safe mode, holding c at start up etc". That still did not work and they said "its a hardware issue take it to an apple repair centre"... Next problem was my airport would not for the life of it connect to a computer to computer network. So I rang Apple again and they said "try a reformat it sounds like a software issue". Again if I was going to reformat because of every issue I would have bought a windows computer... Next and final issue which really pissed me off was my superdrive. One day I wanted to burn a cd so I put a blank cd in and it spits it back out and I tried it a few times but it did the same thing. Then I tried some other cd's, dvd's etc but it still spat them out. So I rang Apple yet again and they said "try safe boot, hold c at start up do a pram reset etc". That did not work (not so super now are you) so I finally took it to an Apple repair centre and it was there for 2 days before I got a call saying "we can not go ahead with the repair of the sleep light because it is not a part covered by Apple warranty everything else is". So, me being human, I was a little pissed and I went to the repair centre and they said we need a so called "cs number from Apple". I rang Apple and had another argument with them for over an hour while I explained my issues not only to the tech rep but also to customer relations. I argued with them cause I did not pay $2000 for something that would break with in three months and then he said "its not three months old someone has extended your call centre support". I was shocked but its Apple's way of saying "lets hide the truth about our warranty". Now the service tech said there is a huge secret about Apple warranty, the part that is the bottom enclosure is not covered by Apple warranty, the customer relations officer said "reason it's not covered by warranty is because when someone drops the machine the first place it hits is the bottom enclosure" in other words its where everything is held and if that breaks its the most expensive part of the laptop. Well the story goes on I argued and argued about getting a new MacBook but he gave me lectures about cars and gearboxers... and I said "if Dell can replace a whole laptop because someone spills a drink all over it why can't you replace a laptop because of your crap design?" He had no answer for that. Now to reveal the secret about apple warranty, they are tight asses in the states there DOA (Dead on arrival) period is 6 months, in other words if something goes wrong you get a new machine and the latest machine that has been released. Now in Australia we have a DOA of 2 weeks; WHY APPLE?!?!?!? Why are we any different from USA? I can not believe that they do not cover the bottom enclosure of a any laptop that is made by Apple, the customer relations officer said that it is where the logic board, airport, cd drive everything is and we have to replace all of that. So I said "wouldn't it just be easier to give me a new laptop save all the trouble and hassle of paying someone to fix it? He replied "I have no answer for you". I eventually got it fixed with a new mother board, cd drive, airport card, speakers as well (OMG! WOW)...come on Apple if you're such a great technological company why have you left Australian's and other countries in the dark about your warranty? I love Apple no doubt. I have been a Mac user for many years but this is the first time I have had this sort of problem and I hope its the last.