Yeah, I'm seriously pissed off because I hate that I've had to waste my time to rectify their error.
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Apple's Trade-In Partner Phobio Has Reportedly Faced an 'Alarming Uptick' in Complaints
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The only bright side that I can see from this is that they didn’t claim something like a broken screen or liquid damage that is harder to debate.
Oh my gosh, same. Especially after reading this forum post. Then again, I'm halfway expecting them to come back with that ********. "Like, oh we made a mistake on the reason your new trade in is $0.00, we really meant that there's 3 white spots" And I'm especially mad at myself that I threw away the original box after I sent in the trade in. If Phobios continues to f' with me, I'll just sell on eBay. Whenever I do that, I always include the original packaging. Lesson learned.
It's also possible the under-bid the price to provide this service for Apple, and now they're loosing money. So start sending back devices because they cant afford the process or people to refurb/disassemble.
Either way it doesn't change the crappiness for Apple's customers.
