Hi all, sorry of the following is not posted in the right forum, feel free to move it to where it should be.... I tried to join Apple forums to post this but i can’t even get an Apple ID , my person type doesn’t exist according to their system As a long-time computer user and solely into Macs for the last 10 years, I feel ripped off and insulted by Apple’s nanny atittude towards its customers and the ridiculously dumbed-down documentation that comes with Macs these days. When i buy a Mac i’m paying a premium price for a serious computer, not a home appliance that my grandma can use! I’m paying to take a computer home and start using it, i don’t want to join any clubs, go on the internet to register , or any of that marketing click-through pap. I can live with the lack of serious printed documentation, it’s not green, and i have enough books and papers around as it is. But when i buy a Mac i expect, besides the quick-start guide for newbies, at least a PDF or two with full, comprehensive documentation of all the ins and out of the Mac and the OS! I don’t want to search the internet ( i don’t even have access most of the time!) for second-hand opinions on how things work. I am not a PC user buying his first Mac, and i am not a newbie trying to connect to the internet. I don’t want any hidden functionality that only the elite geeks know about, because of some stupid minimalist and exclusivist philosophy. Trying too hard to make the thing user friendly by removing essential information on the underlying functionality doesn't make it user friendly to users who need to get a bit below the surface of things. Mac Help is A JOKE! It doesn’t even work half the time, and there’s plenty of 3rd party utilities with the option to reset the Help Viewer. When it does work, it just skims over each topic with a few lines of text, and half the time I wanted to find out how to do something it just wasn’t there. Permissions? ACLs? WHOA! I don’t want to spend more money on expensive books to know the ins and out of my system! For example: Time Machine help... I wanted to know if it was OK to delete old backups to make space on my disk and how to safely do that. Time Machine help offers : If you do run out of space, the best thing to do is to attach a new backup disk. HAH! So people who don’t look into the options of excluding stuff from being backed up will end up needing to buy a new disk every couple of months? What kind of dumb consumerist advice is this? I had to search the net for a while before i found how to delete old backups through the Time Machine interface, in an obscure , undocumented manner. And so on, don’t even get me started on the ridiculous iLife apps and their documentation. (“You can play a slideshow” gee!) Several of my friends new to Macs got suckered into using iPhoto, and are really not enjoying it... Database? what? I upgrade my OS and there's this new prefpane with the utterly lame name of MobileMe there. I have no use for it, i don't want to see it, i wasn't asked if i wanted it installed, i've no interest in paying Apple or anyone any money for storing my personal stuff on any servers. How to remove the prefpane ? Mac Help? HAH! Mac Help (when it works) cheerfully tells us about all the wonderful things our computer can do , but precious little about how it all works so we can solve problems ourselves or optimize the system according to what we use it for and what hardware we have. Its the same philosophy as selling a top-of-the-line pro laptop with a non-user-removable battery. They are trying to get more customers for their Apple care schemes and what have you, support affiliated businesses catering to the premium Apple consumer market etc... Got a problem? buy more RAM! Buy another disk! Send your machine in for an upgrade! Basically my problem is that Apple seems to deliberately make it hard for users to maintain and make full use of their computers and the functionality of the OS in an efficient manner, gearing its products and its documentation towards non-technical minded consumers who just use their Macs for basic stuff and don't want to know about cron tasks or bootable recovery disks. I feel like Apple's atittude is like " we're really clever, we make this magic stuff, but we're not going to tell you how it all works, or even what it does, you're probably too dumb not to mess up your system, and we know you'll buy it anyway and you should take out Applecare support and a .mac subscription for backing up your data!" I think it’s unacceptable , and it’s a shame the legislation isn’t there to force companies like Apple to provide full documentation with their expensive products instead of enticing people to seek support or buy more products and services. This is effectively hidden charges for many users , that could be avoided as the solutions are often simple , but not documented in Apple's pathetic bundled docs. There ought to be a full , comprehensive guide to OS X installed in each Mac, besides the consumer-oriented , dumbed-down affair currently offered, like breadcrumbs that Apple’s highness had the grace to toss us. I know i’d be seriously looking at Linux if the software i use became available for it, or decent equivalents, as i’m increasingly feeling like a sucker for paying Apple’s premiums. Second-hand Macs only from now on!