Apple's Website Does Not Allow Cancellations

Discussion in 'iPhone' started by powerbook911, Sep 12, 2014.

  1. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #1
    I wonder why Apple's website does not allow cancellations? Considering the phone lines, you think we could at least cancel via the web?

    Even my Plus order, 3-4 weeks, it won't let me cancel it online.

    Do you think I would eventually be able to cancel it? Would the phone customer service team be able to cancel it you think, or will I have to return it should I decide against it?
     
  2. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #2
    i can still cancel my 6 plus and delivery is oct 1-6
     
  3. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
  4. MalR macrumors newbie

    Joined:
    Sep 7, 2014
    #4
    Yup
     
  5. entlassen macrumors member

    Joined:
    Sep 12, 2014
    #5
    I don't see a cancellation button. Are you guys checking www.att.com/wirelessorderstatus ?

    Or are you guys looking at the corporate site, which is a different URL?
     
  6. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #6
    Ummmm, that's not Apples website. Reread the OP and try again.
     
  7. powerbook911 thread starter macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #8

    HI again everyone

    Are you actually clicking the cancel button? Whenever I click the cancel button on either of my orders, it says no. It says to give them a call to see if it's possible. Seems strange on a 3-4 week shipment you can't cancel online.

    Photography - Thanks for your link. Sadly, once I hit cancel button, I get the same message there.

    I'm very curious to know if you guys are actually clicking the cancel button when you told me you can cancel?

    After all, there are more steps after a cancel button I'm sure, it's not going to cancel it with the first click.

    Thanks!
     
  8. Gathomblipoob macrumors 601

    Gathomblipoob

    Joined:
    Mar 18, 2009
    #9
    Same here.
     
  9. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #10
    I find it hard to believe a reputable retailer such as Apple wouldn't allow you to cancel an order that has not yet shipped.
     
  10. madmod20061 macrumors newbie

    Joined:
    Sep 3, 2011
    #11
    I cancelled my order fine after my AT&T order went through for release date delivery. I thought the AT&T order failed but I got a confirmation. Almost immediately I got a text saying my AT&T order was also cancelled (turns out my upgrade eligibility is tomorrow:mad: ). I placed an order through apple again and realized I ordered the wrong phone and it let me cancel that one too. Unfortunately now it still says I have 2 orders so I am stuck orderless because of the 2 phone limit. So that is a long way of saying yes you can cancel.
     
  11. powerbook911 thread starter macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #12
    That is odd. Neither of my orders could ever be cancelled. I tried immediately just so I would know. I tried throughout the day.

    I wonder what is different about my account or orders?

    Well, I appreciate all the responses.
     

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