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AppleTV screen goes green

jwolf6589

jwolf6589

macrumors 601
Original poster
Dec 15, 2010
4,922
1,645
Colorado
I am watching the Revenant (no issues thus far with other movies) and about 14:47 in the screen goes green. I AM NOT having this problem on my iPad nor iphone. I have quit all apps on my ATV and rebooted it twice to no solution. Anyone know how to resolve this because I'd rather watch movies on my larger TV screen over a smaller screen.
 
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jwolf6589 said:
I am watching the Revenant (no issues thus far with other movies) and about 14:47 in the screen goes green. I AM NOT having this problem on my iPad nor Mac. I have quit all apps on my ATV and rebooted it twice to no solution. Anyone know how to resolve this because I'd rather watch movies on my larger TV screen over a smaller screen.
Click to expand...
Is this 4K HDR10 playback with just iTunes Movies app? Have you tried playback from MoviesAnywhere or other VoD hosts for comparisons? Or is this video file content you are streaming from Networked file server?
 
Realityck said:
Is this 4K HDR10 playback with just iTunes Movies app? Have you tried playback from MoviesAnywhere or other VoD hosts for comparisons? Or is this video file content you are streaming from Networked file server?
Click to expand...
Nothing that complex. Just 2nd generation appleTV 4K and I bought the movie on iTunes. All other movies thus far play just fine.

I have rebooted ATV
Quit all apps
Tried multiple HDMI cables
Tried multiple HDMI ports on TV
Tried airplay

It goes green at this one point in the movie. I don’t know why.
 
jwolf6589 said:
I am watching the Revenant (no issues thus far with other movies) and about 14:47 in the screen goes green. I AM NOT having this problem on my iPad nor Mac. I have quit all apps on my ATV and rebooted it twice to no solution. Anyone know how to resolve this because I'd rather watch movies on my larger TV screen over a smaller screen.
Click to expand...
Just tested on my Apple TV, and I see the same thing. It’s also flashing weirdly. Still playing audio and subtitles.

Purchased the movie thru Apple. Not a local copy—it’s being streamed to my Apple TV.

The letterboxing (black bars at top and bottom) is still on the screen, with the green showing up where the picture would normally be.

I assume it’s a problem on “their side,” in some way. Almost as if Apple has some kind of corrupted file version of the movie or something.

I’ve seen it before on the same Apple TV and had no issues that I can recall, but that would have been years ago.

edited to add: it’s an Apple TV 4K. Running tvOS 16.6.

edited 2nd time: 3rd generation Apple TV 4K (2022).
 
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jwolf6589 said:
Nothing that complex. Just 2nd generation appleTV 4K and I bought the movie on iTunes. All other movies thus far play just fine.

I have rebooted ATV
Quit all apps
Tried multiple HDMI cables
Tried multiple HDMI ports on TV
Tried airplay

It goes green at this one point in the movie. I don’t know why.
Click to expand...
Green/Pink/Grey screens are usually HDMI handshake issues even if momentary. I would suspect the transcoded streaming source. There was one spot not at this timepoint where a very bright scene breaks into artifacts as I recall.
 
I see in the media review notes that there is some banding observed by multiple parties during the slow fade on DiCaprio right at the beginning of this video.

Example
The Ultra HD presentation captures the theatrical experience perfectly. There’s a little bit of color bandingvisible, resulting from the conversion of 16-bit color (the native color space of Redcode RAW) to 10-bit for this disc, but it’s never distracting.
Click to expand...
So just consider that this streamed title representing one of the earliest 4K media titles (April 19, 2016) has some flaws with the type of compression that was used. So it's very likely nothing wrong with your setup and ATV4k 2nd gen. At best you would see around a 32 Mbps peak via iTunes 4K streaming.
Codec: HEVC / H.265 (36.91 Mbps)
Resolution: Native 4K (2160p)
 
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EedyBeedyBeeps said:
Just tested on my Apple TV, and I see the same thing. It’s also flashing weirdly. Still playing audio and subtitles.

Purchased the movie thru Apple. Not a local copy—it’s being streamed to my Apple TV.

The letterboxing (black bars at top and bottom) is still on the screen, with the green showing up where the picture would normally be.

I assume it’s a problem on “their side,” in some way. Almost as if Apple has some kind of corrupted file version of the movie or something.

I’ve seen it before on the same Apple TV and had no issues that I can recall, but that would have been years ago.

edited to add: it’s an Apple TV 4K. Running tvOS 16.6.

edited 2nd time: 3rd generation Apple TV 4K (2022).
Click to expand...
Hmm. On the phone and Apple says it should play the green screen on other devices but it does not for some reason.
 
EedyBeedyBeeps said:
Just tested on my Apple TV, and I see the same thing. It’s also flashing weirdly. Still playing audio and subtitles.

Purchased the movie thru Apple. Not a local copy—it’s being streamed to my Apple TV.

The letterboxing (black bars at top and bottom) is still on the screen, with the green showing up where the picture would normally be.

I assume it’s a problem on “their side,” in some way. Almost as if Apple has some kind of corrupted file version of the movie or something.

I’ve seen it before on the same Apple TV and had no issues that I can recall, but that would have been years ago.

edited to add: it’s an Apple TV 4K. Running tvOS 16.6.

edited 2nd time: 3rd generation Apple TV 4K (2022).
Click to expand...
I last played this movie about 6 months ago on this same appletv with no issues.
 
Just checked mine, in the UK and no issues at that time stamp via SDR or HDR10+.
However that being said the US and UK Store IDs are different so they could be separate video files which only the US version has the issue.
 
-Gonzo- said:
Just checked mine, in the UK and no issues at that time stamp via SDR or HDR10+.
However that being said the US and UK Store IDs are different so they could be separate video files which only the US version has the issue.
Click to expand...
True. I also bet that the appleTV and Mac use the same server.
 
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