Application disappeared after undocking external displays

Discussion in 'macOS' started by TimothyB, Jan 29, 2014.

  1. TimothyB macrumors 6502a

    Jun 20, 2008
    This may sound like a simple off screen issue, but it seems to be worse. I have a Retina MacBook Pro 15" that I dock, closed, to a 30" and 20" displays. One day after undocking, a 3D modeling program called Hexagon that was open, vanished, yet it was still open.

    I've tried moving the screen arrangements of the external displays to find it off screen, adjusting resolution, gather windows option, move the application to certain desktop space, and other tricks, just doesn't seem to help. (I have 4 desktop spaces set with dual screens)

    When the software launches, I see a small window on the top left that disappears instantly. The software has no options at the top of the screen, they are all part of the application window. If I try command-o for open, the program instantly crashes.

    If I use its uninstaller, then reinstall, when it asks for the serial, that window's center is stuck at the top left corner of the screen, so only a quarter of it is visible. I tried lowering the resolution until I could grab the top of this window and center it, but the program was still gone after.

    Is there an OSX settings history for applications regarding their position and size that can be deleted? It's almost like the program is stuck in an impossible placed or shrunk to a pixel and gone. I guess I'll try a 3rd part program for window management to see if that helps, but I doubt it.

    I'd hate to have to reinstall OSX just for this program. I'm using Modo these days, but Hexagon comes in handy now and then.
  2. TimothyB thread starter macrumors 6502a

    Jun 20, 2008
    Finally got it working!

    After uninstalling it, I never noticed Daz3D left a separate folder with a 2nd set of preferences folder in my User folder. The actually application folder had a preference folder too.

    I feel stupid now, but this was the first thing I tried, just was thrown off by two separate preferences folder, as there was one in the application folder. I deleted that one, but failed to discern two separate locations during my initial search. No other user preferences are store in this manner, it was literally at the first level of my user folder, along side the application folder, pictures, documents, etc.

    If anyone comes across this thread, here are two possible solutions for a normal off screen app.

    1: Gather Windows script on Snipplr:

    I saved that as a Applescript to run when needed. Worked to make any window, even if slightly going off screen, to fit within the desktop.

    2: Then if you have another odd issue, like a canvas in Photoshop disappear, it can be related to the dual graphics in something like a MacBook Pro, so turning off automatic graphic switching, restarting, can help solve that.

    Discovered that tip here:

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