Appointment with Apple UK

S

spikescot2005

macrumors member
I have an appointment with Apple in the UK today as my iPhone,

A. has a rattling sound near the mute button
B. the iphone keeps vibrating now and again up to 10 times in a row.
C. the volume increases on its own

Not sure if these are all linked or not. So i have a few questions.

what happens when i get to Apple?
Has anyone else had this and if so what happened?
What is the likely outcome?
If i get a replacement is there any faults i should look out for?

Thanks in advance :)
 
check wifi works in store

check light leaks

check 3g works

make a test call.


all should be good if the above works. referbs are hand put together so theoretically have tighter quality control than new phones
 
Got a straight swap no questions asked.

Not sure if its a new iphone or a referb. as i didn't see the box. Is there anyway to find this out.

Thanks in advance
 
spikescot2005 said:
Got a straight swap no questions asked.

Not sure if its a new iphone or a referb. as i didn't see the box. Is there anyway to find this out.

Thanks in advance
Click to expand...

What store did you go to if you don't mind me asking? The one in Bluewater always replace my phone no questions asked too.
 
spikescot2005 said:
Got a straight swap no questions asked.

Not sure if its a new iphone or a referb. as i didn't see the box. Is there anyway to find this out.

Thanks in advance
Click to expand...

It'll be a refurb. Replacements for faults are always refurbs unless there are exceptional circumstances.
 
spikescot2005 said:
The one in Glasgow
Click to expand...

I really resent some of the staff in there. Their attitude is horrible and often it can take a long time to be served even if you have an appointment.

I returned a Cinema Display because of a faulty Magsafe and they were convinced I was doing something wrong, until they tested it on their MacBook and it didn't work either. I got a replacement, but the way they approached the problem was not ideal.
 
neiltc13 said:
I really resent some of the staff in there. Their attitude is horrible and often it can take a long time to be served even if you have an appointment.

I returned a Cinema Display because of a faulty Magsafe and they were convinced I was doing something wrong, until they tested it on their MacBook and it didn't work either. I got a replacement, but the way they approached the problem was not ideal.
Click to expand...

They were really good when i went in and really helpful.
 
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