iPod touch Are any apple employees smart?

[gkarris]

While I'm there, I decide to ask and see if they are going to be supporting 64bit versions of windows vista with the release of leopard. I can tell right away by the guys reaction that he has no idea what I am even talking about...

Sorry for the stupid question but... How does Leopard supporting 64bit Vista relate to an iPod working with a laptop? Is there something I'm missing?

I would have to side with the employee. I have no idea what this even means. Seems to me like you are trying to run 64-Bit Vista under Leopard...

 

[26139]

I would have to side with the employee. I have no idea what this even means. Seems to me like you are trying to run 64-Bit Vista under Leopard...

Well, he was asking that. He wants to know, whether via boot camp (preferably boot camp, I bet) or Parallels, whether 64 bit versions of Vista are supported.

I will argue it's not even a Mac related question though. I'd much rather have apple employees know be able to teach someone how to use iMovie rather than them knowing about Windows compatibility.

 

[bogman12]

Well if they're smart, they should be doing much better things than working at a consumer retail store.

 

[Hitch]

I just took a trip to my local Apple store which isn't that far away, maybe 10-15 minutes. I intended to buy a cover or case for my ipod touch, which I didn't by the way cause they only had one kind and I didn't like it. That's not the point of my story though. While I'm there, I decide to ask and see if they are going to be supporting 64bit versions of windows vista with the release of leopard. I can tell right away by the guys reaction that he has no idea what I am even talking about. He says to hold on a minute while some other employee finishes talking to a customer and ask him. While I do that, he looks online at the Support Site on apple.com and he calls me over to the computer. He says that he typed in Windows Vista 64 bit support and that there was this thing called bonjour that I could download. I had no idea what that was, so I assumed it would help me out. I go back home, download it and figure out that he just had me download some program that I have no use for and that will not help me out with my ipod not working on my laptop. He didn't answer my question at all because he was stupid...My question is this: are all apple this stupid? Or did I just ask the wrong guy?

So the Apple store employee didn't have a clue if Leopard will support the 64 bit versions of Windows Vista and you didn't have a clue what Bonjour was, yet you call HIM stupid? I think the label applies to more than one.

So what if you downloaded Bonjour, it's not like it turned your computer into a turnip. As a consumer one has to know where to go for quetions to get more accurate answers, this is also a sign of intelligence.

 

[Nemisis]

I'm stupid because I never heard of Bonjour and I don't work at an Apple store? I don't think so. It was evident he had no idea what I was talking about or even what bonjour is and he is the one who works for apple. How am I suppose to know what bonjour is? I never heard of it before. I did download bonjour, found that it had nothing to do with my question and removed it. No big, I have no problem with that. I just don't see why he would have given me such a lame response.

My question wasn't whether vista will work with leopard or anything of the sort. I guess I didn't exactly state my question like I asked the guy in the store. I said how iPods do not work on 64 bit Versions of Vista. Then, I said, since leopard is going to be 64 bit, will they make the iPods work on 64 bit versions of Windows Vista. That's what I asked. I apologize if I didn't make that clear enough for you guys, but I made it clear enough for the employee who gave me an answer that had nothing to do with iPods.

 

[gkarris]

Well, he was asking that. He wants to know, whether via boot camp (preferably boot camp, I bet) or Parallels, whether 64 bit versions of Vista are supported.

I will argue it's not even a Mac related question though. I'd much rather have apple employees know be able to teach someone how to use iMovie rather than them knowing about Windows compatibility.

Oh, employee should have asked or got someone who knew.

My understanding of virtualization is that server virtualization copies the actual hardware, whereas the desktop virtualization programs (the ones I've tried) simply virtualize a "generic PC", so you have, say, a generic P4 under virtualization even though you may be running a Core 2 Duo...

So, running 64-bit Vista would depend on what Parallels or VMWare supports...

Should have had a bit more dialog to hash this out so that the employee can get the customer in the right direction.

 

[asxtb]

I was trying to explain that most questions asked of Apple Store employees are of the mundane type. That's all.

I DO agree with the OP, if the retail employee didn't know the answer, he should have just said so. His response was ridiculous.

As another poster said, "I don't know" is a perfectly acceptable answer for someone working in a retail position.

Sorry, I was referring to the OP. I didn't understand the connection between Leopard supporting Windows and an iPod not working.

I said how iPods do not work on 64 bit Versions of Vista. Then, I said, since leopard is going to be 64 bit, will they make the iPods work on 64 bit versions of Windows Vista. That's what I asked. I apologize if I didn't make that clear enough for you guys, but I made it clear enough for the employee who gave me an answer that had nothing to do with iPods.

And this answers my question. I didn't know iPods don't work with 64 bit Vista.

 

[26139]

Well if they're smart, they should be doing much better things than working at a consumer retail store.

Some of us worked at apple retail because we loved the products and genuinely like helping people.

 

[LethalWolfe]

If I ask a person behind the counter of a movie store, for example, when some movie is going to be released, I don't expect them to give me a totally wrong answer just because he doesn't know; I do expect him, however, to answer with the best of his knowledge or get help with the question. If it is an "I'm sorry, I cannot answer that," that is fine.

If I ask a person at a dairy queen what the content of sugar is in the ice cream or something, I do not expect that person to give me some bogus answer just because he doesn't know. I'd prefer a much more simple answer: "I don't know, sorry."

yeah, 'cause those two questions are equivalent to asking about the following:

I said how iPods do not work on 64 bit Versions of Vista. Then, I said, since leopard is going to be 64 bit, will they make the iPods work on 64 bit versions of Windows Vista.

Should the employee have said "I don't know" as opposed to trying to wing it? Yes, but most people are afraid to say "I don't know" because they are afraid somebody like you will think they are an idiot.


Lethal

 

[26139]

Should the employee have said "I don't know" as opposed to trying to wing it? Yes, but most people are afraid to say "I don't know" because they are afraid somebody like you will think they are an idiot.


Lethal

Agreed.

OP, what's worse: the fact he gave you the WRONG answer or that he didn't know the correct one?

 

[Mike Teezie]

And this thread is in the iPod touch forum because.......