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Are Apple Store iMacs better then others?

T

TONYH0717

macrumors newbie
Original poster
Jul 5, 2017
11
6
I bought 3 new 27' Imacs (2017) from a well known online store in Holland and returned all 3 of them because of yellow spots / tints on the screens and backlight bleeding.
During a chat with the official online Apple Store the lady told me that their iMacs don't have these problems since they come from another manufacturer...
That seems strange since an Apple iMac is an Apple iMac, no matter where you buy it ...

My question: are there people who had yellow screen issues / backlight bleeding from an iMac bought from the official online Apple Store? And are there people who had no issues at all buying from another store?

Please react cause these issues are driving me crazy.
 
TONYH0717 said:
I bought 3 new 27' Imacs (2017) from a well known online store in Holland and returned all 3 of them because of yellow spots / tints on the screens and backlight bleeding.
During a chat with the official online Apple Store the lady told me that their iMacs don't have these problems since they come from another manufacturer...
That seems strange since an Apple iMac is an Apple iMac, no matter where you buy it ...

My question: are there people who had yellow screen issues / backlight bleeding from an iMac bought from the official online Apple Store? And are there people who had no issues at all buying from another store?

Please react cause these issues are driving me crazy.
Click to expand...

I think it's just a dysfunctional one. The store orders the computers from Apple. But if you say all three of them had the problem then I don't know...

Are they brand new?
 
Sid The Kid said:
I think it's just a dysfunctional one. The store orders the computers from Apple. But if you say all three of them had the problem then I don't know...

Are they brand new?
Click to expand...

Yes they are. They are the brand new 2017 27 inch versions.
 
I'm sure that they are manufactured to the same standards.
The Apple Store, online included, is always a few hundred dollars more, but that doesn't mean it's a different product.
I've bought laptops in-store and from licensed dealers in-store and online and I've seen no difference in quality.
Maybe the Holland-based store is doing something during storage or pre-shipping that is damaging these devices.
Your courier might also be flinging them around causing the bezel gap (I've worked in a mail room, and it's all haul and fling, all the time).
 
Open Casket said:
I'm sure that they are manufactured to the same standards.
The Apple Store, online included, is always a few hundred dollars more, but that doesn't mean it's a different product.
I've bought laptops in-store and from licensed dealers in-store and online and I've seen no difference in quality.
Maybe the Holland-based store is doing something during storage or pre-shipping that is damaging these devices.
Your courier might also be flinging them around causing the bezel gap (I've worked in a mail room, and it's all haul and fling, all the time).
Click to expand...

I'm very sure it is neither the fault of the Holland based store neither the courier.
If you look on the internet, you'll find plenty of examples of people in the past having had the yellow tint issues.
The Dutch company said it must have been a bad batch.
 
TONYH0717 said:
I'm very sure it is neither the fault of the Holland based store neither the courier.
If you look on the internet, you'll find plenty of examples of people in the past having had the yellow tint issues.
The Dutch company said it must have been a bad batch.
Click to expand...

True. I read about that but there is no consensus on whether it's a design, batch, or damage issue.
In any case, the Dutch company shouldn't continue to provide this product to any customer (let alone the same customer three times) if they believe that it is flawed.
 
the difference in the Apple Store models, seems to be more so that its bright inside so its definitely hard to tell screen defects in this environments. But I've seen some pretty noticeably bad screens there in the past
 
ZMacintosh said:
the difference in the Apple Store models, seems to be more so that its bright inside so its definitely hard to tell screen defects in this environments. But I've seen some pretty noticeably bad screens there in the past
Click to expand...
I would buy it from the online apple store. Anyway, you can never check the screen before you buy it. That's the reason why I always buy online. In my country you have 14 days to return it without any problem. When you buy one in a physical store they will try to repair it...
 
Apple Store phone reps are nothing but order takers. They have zero knowledge of the products above what is on the web site.

Apple Store iMacs are no different than from any other store, model for model. While Apple does use multiple suppliers for parts it's completely random who gets those Macs.

The only advantage of buying a Mac direct from Apple is their return policy is more generous than many other resellers in that it's virtually "no questions asked" for 14 days. Some resellers have no open box return policy, others a restock fee. OTOH resellers might offer better pricing or customer loyalty incentives so you just have to weigh that out. But if you are OCD then Apple is really the best place to go. In the US MicroCenter is pretty lenient too. The online reseller are brutal though -- I say this even though I did buy mine online this time because the price was just too good to resist. Happy to say it worked out and my iMac is fantastic.
 
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