I never use Apple Care Tech Support help because I hated the wait when calling. But today I have a problem with my mac pro being not start up so I give them a call. Wait almost 1 hours which is so ridiculous! Finally connect to one of the Apple Tech Support and here hows it go. Apple Tech: What can I help you with? Me: Yeah..My Mac Pro power up at all! Apple Tech: Are you unable to power up at all or are you getting a blue screen? (Man what an idiots, blue screen only happend on a PC not a Mac.) Me: No, it doesn't powerup at all! Apple Tech: Give me 5 - 10 minutes I need to go do some research on this issue. (Look like he don't even know the answer, and have to look up the Apple Manual.) Apple Tech: Okay lets do this...Unplug everything from the computer, wait 30 second and plug it back in. Me: I already did that! It doesn't do anything. I even reset the PMU. Apple Tech: Oh, ok. Let me transfer you to the Softwares Tech. The Softwares Tech was better. Atleast he know what I'm talking about, and he seam to know his stuff. He still have to look up diagram though when I ask him where the PMU switch are located.