I am having second thoughts about the '12 MBA that I had ordered online and called the local apple store. They said that BTO orders are -not- returnable, even within the 14 day timeframe.
Is this true?
Is this true?
I am having second thoughts about the '12 MBA that I had ordered online and called the local apple store. They said that BTO orders are -not- returnable, even within the 14 day timeframe.
Is this true?
Yes, they are returnable within the 14 days.I am having second thoughts about the '12 MBA that I had ordered online and called the local apple store. They said that BTO orders are -not- returnable, even within the 14 day timeframe.
Is this true?
The manager was completely wrong. I'd report them to Apple. You can return them, just perhaps not in an Apple Store.Just spoke to a mgr in an apple store. She mentioned that BTOs are not final sales/non returnable, even within the 14 days window. They said that these MBA BTOs do not even go to the refurb store, they are treated the same way as people who attempt to return engraved products. She wasn't mean to me or anything but was pretty firm about the return.
Exchange an item
If you purchased your item in the U.S., you can take it to any U.S. Apple Store for an exchange. Item exchanges are subject to in-store product availability. Personalized items and custom-configured Macs may not be eligible for exchange in an Apple Store.
Just spoke to a mgr in an apple store. She mentioned that BTOs are not final sales/non returnable, even within the 14 days window. They said that these MBA BTOs do not even go to the refurb store, they are treated the same way as people who attempt to return engraved products. She wasn't mean to me or anything but was pretty firm about the return.
In any case.. after much pleading, she allowed me to return the laptop with a full refund. Just thought I'd share this experience with others.. The store that I went to was in Pasadena, CA.
In fairness, she wasn't required to accept the return at the physical Apple Store. When you return a BTO you're supossed to do so online and then send it back to Apple in the shipping materials it originally arrived in (Apple pays the shipping). So from her perspective the manager was correct; she's probably never delt with BTO returns before.
Kinda common sense there, OP. Order online, return online.![]()
Actually, the way I read it, BTO computers are eligible for RETURN in Apple Stores, just not for EXCHANGE. That makes sense, as the stores may not have a product to exchange it for. If it's a straight return/refund, then the policy does not have an exception for BTO products.She's full of it, but the confusion was probably in the (formal) inability to return BTO products to Apple stores.