Hey look, I admit I was very skeptical about the validity of these complaints at first. That is no longer the case.
I have had my iphone for just a week now, and there are visible scratches near the lightning port and possibly some minor pitting on the screen surface (could be imperfections in the glass structure, or just bright grain from the flashlight, lol).
I did not give the phone the once over during the unboxing. First off, I was paranoid about finding scratches. Honest to god. Second, I was in a rush to get that puppy inside of a case asap.
My new phone has literally only been outside of a case, without protective film, for maybe TWO MINUTES TOPS. Despite my extreme measures to prevent damage, the phone is scratched. Are these superficial scuffs or possibly some debris that can simply be wiped off? Maybe, maybe not.
The bottom line is that the phone appears to be extremely susceptible to cosmetic damage.
Covered by a screen protector and otterbox commuter, the phone looks like it's a year old, not one week old. The screen protector is visibly scratched up just from normal use, dirt and lint cover the rubber case lining as well. The scratches are evident near the port.
This phone was designed to be light and thin but is NOT very scratch resistant. I've read reports of previous gens of phones being perfect after being kept in a case, but this seems not to be the case with the 5.
Just SMH at the absurdity of it all: the scratch ready phone, the oceans of counterfeit accessories, apple's ridiculous unwillingness to address and fix this problem, and of course our lemming like response as consumers.