Hi. Ok, so I went to the genius bar today to get my iPad 2 looked at. I have been having an unresponsive volume down button, as referenced in this previous thread I made: http://forums.macrumors.com/showthread.php?p=14846884#post14846884 The genius at the Apple store said they would replace my iPad. However, a previous worker had told me over the phone that I would get a brand new, in the box, never before opened replacement. Thats not the case. I would be getting an out of box iPad. I am under the impression that the replacements they give out are refurbished iPads that other customers have brought in and that Apple has fixed. What are the facts? I have heard horror stories about replacements being worse than the originally owned one being brought it. Any info is greatly appreciated, thank you!! I chose to decline the replacement. I still have 9 months in my warranty. If it gets worse, I will bite the bullet. Last thing I want is another iPad that has some other issue down the road. It's likely that my iPad will not get any worse. Nothing else is wrong with it.