Are The Parts Apple Replaces For Repairs New Or Refurbished?

[beeinformed]

Hi,

My Macbook Air notebook just came back (vis mail) from Apple for repair and they replaced the battery, logic board and hard drive. On the repair summary invoice that came with the computer, it states that "the items identified above have been exchanged by Apple for new or refurbished parts or products"

I spoke to a senior Apple advisor (who help me set up my computer) today and he said that the above stated parts, were replaced with new ones. Does Apple usually replace these parts with new ones? Thanks!

 

[asriznet]

Hi,

My Macbook Air notebook just came back (vis mail) from Apple for repair and they replaced the battery, logic board and hard drive. On the repair summary invoice that came with the computer, it states that "the items identified above have been exchanged by Apple for new or refurbished parts or products"

I spoke to a senior Apple advisor (who help me set up my computer) today and he said that the above stated parts, were replaced with new ones. Does Apple usually replace these parts with new ones? Thanks!

Nope, it's not always new - what you read is correct "New or refurbished"

The senior advisor shouldn't have said that it's new.

The replaced parts do have 3 months warranty though, if it's a bad part, it would have failed almost quickly not after 3 months.

 

[kage207]

Actually, I'm pretty sure all Mac parts are replaced with new parts. I've never heard them using refurbished parts on Macs. This could have changed, I haven't worked there in 2 years.

With iOS devices, it is a different story.

 

[A Hobo]

Hi,

My Macbook Air notebook just came back (vis mail) from Apple for repair and they replaced the battery, logic board and hard drive. On the repair summary invoice that came with the computer, it states that "the items identified above have been exchanged by Apple for new or refurbished parts or products"

I spoke to a senior Apple advisor (who help me set up my computer) today and he said that the above stated parts, were replaced with new ones. Does Apple usually replace these parts with new ones? Thanks!

The battery is new, The SSD is new, The logic board is probably refurbished but don't worry about it as they are basically remanufactured to "new" standards.