Are they ever planning to fix the wifi disconnect problem?

Discussion in 'iPad' started by EriCKY, Jun 27, 2010.

  1. EriCKY macrumors member

    Joined:
    Sep 15, 2007
    #1
    My iPad disconnects like 3 times an hour and sometimes can't even reconnect unless I restart the thing. It's seriously getting annoying and the last thing I've heard was that it's a software issue that will be fixed 'soon'. What's taking so long?
     
  2. cmvsm macrumors 6502a

    cmvsm

    Joined:
    Nov 12, 2004
    #2
    Why don't you change out your router? I have a Linksys and never had an issue with any of my wifi products...ps3, wii, BR player, LCD TV, iPad, iMac, Brother wireless printer, etc. etc. etc.

    You should call the router manufacturer and find out why their product can't transmit a proper signal.
     
  3. Zazoh macrumors 6502a

    Zazoh

    Joined:
    Jan 4, 2009
    Location:
    Mico, Texas
    #3
    No issue here either. Apple support forum has configuration settings that have been known to cause problems.
     
  4. Timechaser macrumors member

    Joined:
    Jun 3, 2010
    #4
    A friend of mine had the same problem with her 32 GB w/ 3G model, after having an Apple support tech walk her thru a full reset the problem stopped.

    But when I had my iPad reset the problem continued.
    The Apple store tech suggested that the problem was with my router, and wanted me to contact the company that makes my router for tech support.

    I told them that I had to drive about 90 miles to come into their store and that because no other wireless devices in my home (including my husbands iPad) were having trouble maintaining a connection with out constantly requesting the password they should just replace my iPad and save me the trouble of driving all the way back there in a few days.

    I have had a new iPad now for a couple of weeks and no wifi problems - have Apple support walk you thru a full reset and if that doesn't work try to have your iPad exchanged.
     
  5. Angryipadguy macrumors regular

    Joined:
    Jun 27, 2010
    #5
    They better have a fix for this soon. I'm on my 3rd iPad since release and all have done the exact same thing. I get disconnected about every 10-30mins and sometimes it will ask me for my password and sometimes it will just ask me to choose network. I have even purchased 2 brand new routers in the last month to sort the issue but it still happens. I spoke to apple and they tell me it's my network at fault even though I have 7 other devices that all function perfectly and the same exact thing happens at work and at my lake house. It even happen at our beach house last week for our summer vacation. I'm getting sick of this. I alway hear such good things about apple but I'm finding there hardware/software to be lacking in quality and customer service. Also what up with apple customer service. Bunch of stuck up snob idiots who talk to you like you have never even owned a computer or router.
     
  6. xraydoc macrumors 604

    xraydoc

    Joined:
    Oct 9, 2005
    Location:
    192.168.1.1
    #6
    Don't be too hard on them; the phone jockeys are just level 1 customer reps who have to go off their scripts. Most likely you know more than they do.
    If its happening in multiple locations on multiple ipads, it's clearly a software problem and we'll have to wait for the next firmware update.
     
  7. Angryipadguy macrumors regular

    Joined:
    Jun 27, 2010
    #7
    I'm hopeing a firmware update is all I need. I have to drive over an hour to keep exchanging these dam things. At this second I have full signal and it's loading pages fine then it will just goto 1 bar on signal then get really slow and just stop! Then if I'm lucky after a few mins it will reconnect me to the network it's self but 90% of the time it asks me for password even though I have already saved the password! I couldn't even load google the other day but I could on every other device. 5 hours later google was working on it! Also my battery don't last anywhere near what it did from new. But that's a whole different matter. I'm at 46% after just 3 hours and 7 mins from a full charge!
     
  8. d21mike macrumors 68040

    d21mike

    Joined:
    Jul 11, 2007
    Location:
    Torrance, CA
    #8
    Wirelessly posted (iPhone 3GS: Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A293 Safari/6531.22.7)

    Mine works great with a linksys 802.11n router
     
  9. MikhailT macrumors 601

    Joined:
    Nov 12, 2007
    #9
    80% of people having those WiFI issues do not have the same symptom between their routers and the rest of their WiFI products. It's not the routers that's the main issue, while some people's iPad wifi can be fixed with some settings configuration on the router, it isn't the actual single cause. The iPad's WiFi software is buggy as hell. It isn't releasing DHCP addresses when it should, it shows the same issue in multiple different network environment and so on. There are some iPads that shows WiFi issues with the other one showing no issue in the same network with same router.

    As it turns out, some iPad WiFi get worse over time like mine. It was perfectly stable for a couple of weeks and suddenly it starts having issues. Absolutely no config changes to the network.
     
  10. Angryipadguy macrumors regular

    Joined:
    Jun 27, 2010
    #10
    That's exactly what is happening with mine. They are fine for a bit then they slowly get worse and worse. It's taking me more than 2 mins to upload my replies for this thread.
     
  11. bbydon macrumors 6502a

    Joined:
    May 18, 2005
    Location:
    ATL
    #11
    No wifi drop here... Maybe your iPad should get checked out.
     
  12. SnowLeopard2008 macrumors 604

    SnowLeopard2008

    Joined:
    Jul 4, 2008
    Location:
    Silicon Valley
    #12
    No problem here. I have a dual band router and I'm able to connect to both G and N bands with no problem.
     
  13. Angryipadguy macrumors regular

    Joined:
    Jun 27, 2010
    #13
    I'm happy for you. My bro in laws also works great when being used on the same network mine is on. I ain't been as lucky. His battery is getting worse and worse like min though.
     
  14. richpjr macrumors 68030

    richpjr

    Joined:
    May 9, 2006
    #14
    I sure wish they would - they are releasing a fix for the iPhone 4 fast enough.
     
  15. Angryipadguy macrumors regular

    Joined:
    Jun 27, 2010
    #15
    I heard that it's beyond a software fix but more a design flaw. They need to revise the design and send out customers new phones. All im hearing lately is problems with new iphone this problems with new iPhone that. I dont even own one but apple, AT&T and dropped calls go hand in hand. Better not be the same for my wi-fi problem.
     
  16. richpjr macrumors 68030

    richpjr

    Joined:
    May 9, 2006
    #16
    Jobs says there is nothing wrong with the hardware and we should just wait.
     
  17. Angryipadguy macrumors regular

    Joined:
    Jun 27, 2010
    #17
    I bet he does. As with every other problem with a apple product he treats it like it's a feature and not really a problem. So far numerous experts have said it's a flawed design but apple still sell them! They seem to be able to get away with this when every other company would fix the issue and recall the product. It's a pretty big issue with thousands of search results coming up on google alone. This may have been one of their biggest mess ups to date. Even if the issue was fixed I wouldnt buy one just because of being on AT&T network. They must have the US most dated network. I heard sprints 4g network now covers more area than AT&T's network! True or not AT&T need to spend more money on their network and not rely on iPhone sales as it won't be long before apple drop them and sell on all net works then AT&T will be left in the dust.
     
  18. d21mike macrumors 68040

    d21mike

    Joined:
    Jul 11, 2007
    Location:
    Torrance, CA
    #18
    If another iPad is working fine on your network then maybe it is your iPad. However, maybe your network is just on the edge and only works sometimes. Maybe you want to wait for Apple (not in your control) or take a pro-active action (in your control). New routers are not that expensive. I found that I have problems with 5ghz with some devices but 2.4ghz (802.11n) seems to work better. Again, up to you and your budget to decide what is best for you. For me, I don't like to wait if I have another option.
     
  19. OGDaniel macrumors 6502a

    OGDaniel

    Joined:
    Dec 24, 2009
    Location:
    Arizona
    #19
    Indeed. The software update that addresses this issue is forthcoming. I don't mind waiting until September or whatever. My WiFi dropping isn't too bad, and you can't expect absolute perfection from the get-go with this still relatively new species of products.
     
  20. MikhailT macrumors 601

    Joined:
    Nov 12, 2007
    #20
    Wow, you must be one of those people who believe everything they read on the internet.

    What numerous "experts"? Bloggers aren't experts. According to this "expert" who designed antennas and such, it's not a design issue when FCC mandates certain compromises for the antennas not to be spilling radiation directly into the user's head, so Apple has to put the antenna on the bottom. Nobody other than Apple knows what the problem is right now, it is likely a software issue can fix this. It's only been a week, Apple does not rush things. They'll take their time and get the fix out as soon as possible. A recall is always a last resort and I doubt this will ever get recalled as not everybody have the same problem. It's likely less than half of all owners right now.

    Thousands in google search does not mean anything at all, Apple sold more than a million on the first day alone.

    Sprint 4G network is barely starting to expand out of a dozen markets (mainly cities of small sizes right now), it doesn't even compare to the AT&T's 3G network or even T-Mobile's 3G network. Sprint's marketing 4G as a complement to their 3G coverage as well, so people don't seem to understand that when you don't live in one of the dozen 4G networks or more, you fail back to 3G.

    AT&T have one of the largest 3G networks in the country and is on pace to upgrade the rest of the 3G network to the latest 7.2Mbps 3G standard by the end of the year. 3G network is still the standard in this country. While AT&T hasn't "outspent" the other network providers, upgrading a network of any type isn't a simple task that can be done rapidly and the faster the upgrade, the most costly and more problems that could occur.

    Also AT&T did fine for a network that experienced one of the largest data explosions with the introduction of smartphones like iPhone. Every company that had iPhone introduced experienced the same data crunch and had to take measures to fix their networks.
    [​IMG]
     
  21. richpjr macrumors 68030

    richpjr

    Joined:
    May 9, 2006
    #21
    Wait for a week and we'll know if there really is a hardware flaw as some are claiming, or if a software update will fix it. It will be pretty obvious pretty quickly.
     
  22. kjergentz1 macrumors newbie

    Joined:
    Jun 24, 2010
    #22
    I had similar problems with my Ipod Touch, frequent disconnects, etc., however since the release of OS4 i have had no issue, so maybe the problem will be fixed on the iPad too with the iOS upgrade
     
  23. IrishVixen macrumors 68020

    IrishVixen

    Joined:
    Jun 20, 2010
    #23
    It seems more than a little silly for people to jump on the idea that it's the router in a lot of these cases. I have an Airport Extreme, set up with nothing but Apple devices on it, using WPA2 encryption as recommended by Apple. Two laptops, two original iPhones, and on 3G iPad are all fine. Only my wifi only iPad has a problem. I've used every trick suggested and nothing changes--the wifi only iPad continues to have problems and none of the other devices do. The same iPad is also the one of the two that has similar issues at local hotspots; no issues at all with the 3G version, which picks up and holds a wifi signal just fine.

    Tell me again how this is the router's fault and I should shell out for a new one? :rolleyes:
     
  24. d21mike macrumors 68040

    d21mike

    Joined:
    Jul 11, 2007
    Location:
    Torrance, CA
    #24
    Based on your reply your iPad should fail on all wifi networks, right? So, simply take it to your local Apple store and show them the problem on their wifi setup and get a new iPad. Seems simple enough.
     
  25. GinoDotCom macrumors regular

    Joined:
    Apr 7, 2010
    #25
    I can assure you that more than half iPhone 4 owners are experiencing this antenna issue. Easily. Everyone I know who owns the phone can duplicate the problem here in NYC. Even if it's only 40% of owners who have this issue, that's still completely unacceptable.

    Secondly, Apple probably sold a million units before the first YouTube even went up showing the antenna fault, so what? People made lines with a credit card ready for swiping for a phone they hadn't touched yet.

    I love Apple but You're downplaying the whole issue just a bit here and giving AT&T too much credit. I was in that small percentage tile of your graph who was a first gen iPhone owner and couldn't tell you how many freekin dropped calls I had then too. This was all before you saw an iPhone in every corner.
     

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