When I switched to Verizon and bought an Android phone I found out real quickly that visual voice mail was not a standard feature. Coming from years of owning an iPhone I was spoiled so Verizon sold me on paying an additional charge ($2.00 I think per month) to use visual voice mail. Now that I've returned to the iPhone and I continue to pay. I called VZW about it and they said I have to pay it if I want to use it. My question is whether I'm being BS'd. I could call back and ask another rep (no two reps are the same) but I figured I'd ask here. I know visual voice mail is supported, this is not my question; I question whether I should be paying for it.