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Area of touchscreen no longer working on brand new 3GS - what to do

G

Gogf

macrumors newbie
Original poster
May 18, 2007
9
0
Hi. A section of the touch screen on the brand new 3GS I've owned for all of 5 days has suddenly stopped working entirely. To add insult to injury it's over where the keyboard shows up, so I can only send texts with about half of the alphabet until I get this fixed. What should I do? The nearest Apple store is about an hour's drive away and I don't want to go there unless it's actually going to fix the problem.

Please help - thanks!
 
go to the apple store..they will replace it for free...less than 30 days no questions.

...unless the water sensors are tripped..
 
Well if it is actually a hardware issue and you didn't drop your phone in a pool then the Apple store should more than likely swap it out with another one.

I haven't heard of this issue before with iPhone, with some old Palm devices I had similar problems. On those the digitizer usually became misaligned.
 
Apple Store. Make an appointment first.

If you don't want to make the drive, then you can call AppleCare. They will charge you $29 to overnight you a replacement. You mail back your phone. If they decide it does need replacing, then they will refund the $29 and you keep the replacement.
 
My new 3GS came in two days ago, within 10 minutes a portion of the touchscreen stopped recognizing touches, I went to the Apple store and they gave me a replacement within 10 min.
 
The General said:
Dane Cook isn't funny. Maybe he should stop trying too. Or perhaps he amuses himself and doesn't want to stop.

Then again, FUVM.
Click to expand...

Dane Cook is atrocious. The only thing worse than his stand up "comedy" might be his attempts to branch out into the land of irrelevant tertiary characters in wholly forgettable movies.
 
Thanks guys. I called Apple Care and they told me to reset the phone, which I did and which did not help. They then set up an appointment with the Genius Bar for me. The Apple Store's about an hour from my house so I was a little worried that I would drive all the way out there only to have them tell me to go home and resync it or something, but they were extremely helpful and gave me a replacement phone immediately.

A word of warning to anyone else with a similar problem, though: BACK UP YOUR PHONE BEFORE YOU GO. I lost all of the data I had accumulated on my phone since the my last sync except for a photo that I managed to email to myself despite the touchscreen issues.

Apple did a great job with the customer service here, although I really do wish they had a store closer to me...
 
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