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The following events are a continuation of this thread: https://forums.macrumors.com/threads/495639/
Ok, so. My wonderful MBP goes all AWOL on me, apparently the logic board is FUBAR and I don't know any more army expressions to describe the obscene repair cost they quoted me.
Nevertheless, I gleefully ordered a base model mac pro with a 8800GT mod, thinking a problem with a mac was an isolated event. Then I remembered that the MBP also had a battery bulge as well as a fray 'n' melt. But no, no no. Isolated incidences.
Surely, nothing could go wrong with the $4500AU purchase of a Mac Pro. I'd expect every aspect of the bloody thing gone over with a fine tooth comb by a nepalese midget for that price.
It arrived.
It installed.
It did everything it was supposed to do.
Sort of.
And by sort of, I mean the superdrive doesn't work, it takes 2 minutes to boot up (despite the fact nothing's loaded on it) and the headphone jack at the back doesn't work.
But hey, who cares if the thing is slower than my MBP running in XP with a faulty logic board! IT LOOKS COOL, right?
Wrong, because I sort of need this thing to do some work on in the next week or so, and I stand to lose money over it.
I call apple. Apple says the item is DOA.
"lovely!" I reply.
"So, I'll be able to pick a new one up today or tomorrow right? I've got a lot of work to do with this computational device."
"Sure thing!" Replies Steve.
"That is, if by 'today or tomorrow' you mean 'mid to late next week', then yes, you can have a new one tomorrow!"
Then, restraining my urge to create some sort of a device which enables me to punch an entire company in the face, I think for a moment.
"How about I take it into a Apple repair place, have THEM declare the item broken, get them to give me a new Mac Pro with the perfectly fine 8800GT from the dead box installed. I get my mac, you guys get the problem, and nobody punches a company in the face"
"Punches what....?"
"Uh, nothing. How abouts it?"
"I'll ask, hang on."
*insert horrible call waiting music*
"uh, sorry, we can't do that."
"Why exactly?"
"uh... it's... uh... departments...can't.... umm... hang on, I'll put you through to someone at ordering."
*call waiting music*
A woman answers "Hello, my name is Shane"
"Hi Shane, isn't that a guy's name?"
"What?"
"Nothing. Has steve filled you in?"
"Yes, we can get it to you by mid next week."
"No, no. About the replacement thing."
"oh, yes. We can't do that"
"Why exactly? This is going to cost me money"
"Oh, well, it's a different.... umm... the systems.... umm... and we can't do it that way."
"But it'll be in the hands of apple the whole time. It'll be resolved in half the time and it won't cost you anything in transport. Surely, you can see this will be of benefit to all parties?"
"No. I'll give you a refund and you can buy it again. It will take longer that way if you like."
"That's not what I'm asking for."
"No. I've put the order through, someone will come pick the item up on wednesday."
"Can I at least take it to apple today so it gets processed and diagnosed faster?"
"No. It has to be picked up."
"I see."
.....*conversation about time / place etc*...
"Have a GREAT day Luka!"
"uh, thanks."
[/rant]
The following events are a continuation of this thread: https://forums.macrumors.com/threads/495639/
Ok, so. My wonderful MBP goes all AWOL on me, apparently the logic board is FUBAR and I don't know any more army expressions to describe the obscene repair cost they quoted me.
Nevertheless, I gleefully ordered a base model mac pro with a 8800GT mod, thinking a problem with a mac was an isolated event. Then I remembered that the MBP also had a battery bulge as well as a fray 'n' melt. But no, no no. Isolated incidences.
Surely, nothing could go wrong with the $4500AU purchase of a Mac Pro. I'd expect every aspect of the bloody thing gone over with a fine tooth comb by a nepalese midget for that price.
It arrived.
It installed.
It did everything it was supposed to do.
Sort of.
And by sort of, I mean the superdrive doesn't work, it takes 2 minutes to boot up (despite the fact nothing's loaded on it) and the headphone jack at the back doesn't work.
But hey, who cares if the thing is slower than my MBP running in XP with a faulty logic board! IT LOOKS COOL, right?
Wrong, because I sort of need this thing to do some work on in the next week or so, and I stand to lose money over it.
I call apple. Apple says the item is DOA.
"lovely!" I reply.
"So, I'll be able to pick a new one up today or tomorrow right? I've got a lot of work to do with this computational device."
"Sure thing!" Replies Steve.
"That is, if by 'today or tomorrow' you mean 'mid to late next week', then yes, you can have a new one tomorrow!"
Then, restraining my urge to create some sort of a device which enables me to punch an entire company in the face, I think for a moment.
"How about I take it into a Apple repair place, have THEM declare the item broken, get them to give me a new Mac Pro with the perfectly fine 8800GT from the dead box installed. I get my mac, you guys get the problem, and nobody punches a company in the face"
"Punches what....?"
"Uh, nothing. How abouts it?"
"I'll ask, hang on."
*insert horrible call waiting music*
"uh, sorry, we can't do that."
"Why exactly?"
"uh... it's... uh... departments...can't.... umm... hang on, I'll put you through to someone at ordering."
*call waiting music*
A woman answers "Hello, my name is Shane"
"Hi Shane, isn't that a guy's name?"
"What?"
"Nothing. Has steve filled you in?"
"Yes, we can get it to you by mid next week."
"No, no. About the replacement thing."
"oh, yes. We can't do that"
"Why exactly? This is going to cost me money"
"Oh, well, it's a different.... umm... the systems.... umm... and we can't do it that way."
"But it'll be in the hands of apple the whole time. It'll be resolved in half the time and it won't cost you anything in transport. Surely, you can see this will be of benefit to all parties?"
"No. I'll give you a refund and you can buy it again. It will take longer that way if you like."
"That's not what I'm asking for."
"No. I've put the order through, someone will come pick the item up on wednesday."
"Can I at least take it to apple today so it gets processed and diagnosed faster?"
"No. It has to be picked up."
"I see."
.....*conversation about time / place etc*...
"Have a GREAT day Luka!"
"uh, thanks."
[/rant]
