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I was talking to a apple employee the other day when my friend was looking at a new iMac. As we were talking the "warranty" subject came up and we started talking about what apple care included. Long story short, the guy told us that the genius bar can pretty much replace anything. Phones dropped in toilet, smashed screens, etc. He literally said "it all depends on who u get and what mood they are in. And for people that come in screaming and yelling, or with a bad attitude, they can forget it. But if u come in nicely, explain ur situation about how the phone dropped out ur office window and into a lake, they most certainly have the option to replace ur device." pretty good to know. So don't give up if one guy tells u "no". Keep going back until u hit the one genius that actually feels some sympathy that day.