Long story short I bought my 13" rMBP just under three months ago new from the Apple Store to replace my two year old iMac that developed a logic board problem.
Up until a few weeks ago I was using it as a desktop on a stand with a keyboard and mouse connected.
Now my work has changed I'm needing to travel and ive noticed my keyboard and sometimes my mouse stop responding. The computer meanwhile works fine with an external mouse connected.
Apple have now ruled out a software problem and agrees it needs a repair, I assume keyboard/mouse and or logic board.
The genius said to me this could take 10 days and a maximum of 14 plus another 7 days if Ieft the shop today and needed another appointment as none are avaliable on the whole schedule.
I asked if instead of a repair the machine could be replaced and it was a no. He mentioned I could always claim on my house insurance but as far as I'm concerned that's not for faulty goods.
I called apple care and mentioned the EU consumer legislation regarding goods under six months old must be repaired or if that's of inconvenience to the customer a replacement.
The gent on the phone said that I certainly can progress with that however Apple can't bring up the EU legislation only a customer can initiate such action and I must fill out a form at the store from which I bought it.
40 mins on hold and I got through to someone at the original Apple store that I purcheased my machine from. She said I must speak to a manager all of whom were in a meeting and I should email them. The email was for the store not an individual.
Now I'm waiting to see what if any response I recieve.
I'd like to hear from anyone else who has had a similar experience or from anyone who can give me some advice.
I know many people will perhaps look unfavourably upon me for wanting a replacement instead of waiting 17-21 days for a repair.
Up until a few weeks ago I was using it as a desktop on a stand with a keyboard and mouse connected.
Now my work has changed I'm needing to travel and ive noticed my keyboard and sometimes my mouse stop responding. The computer meanwhile works fine with an external mouse connected.
Apple have now ruled out a software problem and agrees it needs a repair, I assume keyboard/mouse and or logic board.
The genius said to me this could take 10 days and a maximum of 14 plus another 7 days if Ieft the shop today and needed another appointment as none are avaliable on the whole schedule.
I asked if instead of a repair the machine could be replaced and it was a no. He mentioned I could always claim on my house insurance but as far as I'm concerned that's not for faulty goods.
I called apple care and mentioned the EU consumer legislation regarding goods under six months old must be repaired or if that's of inconvenience to the customer a replacement.
The gent on the phone said that I certainly can progress with that however Apple can't bring up the EU legislation only a customer can initiate such action and I must fill out a form at the store from which I bought it.
40 mins on hold and I got through to someone at the original Apple store that I purcheased my machine from. She said I must speak to a manager all of whom were in a meeting and I should email them. The email was for the store not an individual.
Now I'm waiting to see what if any response I recieve.
I'd like to hear from anyone else who has had a similar experience or from anyone who can give me some advice.
I know many people will perhaps look unfavourably upon me for wanting a replacement instead of waiting 17-21 days for a repair.
.