Hello all, I am asking for advice on how to resolve issue with my 7+ - inoperable for many functions immediately after completing requested Apple SW upgrade.
I and my organisations are long time Apple customers - in my varied business models across global multinational roles, and current roles in multiple businesses. My extended family has also been committed Apple customers - iPads, iPhones, laptops, Apple Watch among many other...
I currently have a 7+ iPhone - approximately 1.5 years old. I was recently prompted to upgrade to sw release.
After the sw upgrade, the iPhone immediately had issues - incoming/outgoing calls not working, FaceTime stopped working, earpiece and speaker function not working. This has impacted businesses operations negatively at an important time.
Similar reference article:
Reference article: iPhone 7 mic failing after iOS 11.3 update? Apple may replace affected phones for free - 9to5Mac:
https://9to5mac.com/2018/05/04/iphone-7-mic-failure-ios-11-3/
I have spent a considerable amount of time trying to resolve - reset and restore, then reset and setup as new, among other efforts. Very time consuming over 2 days. No result.
I then contacted support (Apple case 20000013663944)...many calls and notes, and also going through many diagnostic checks. The case was sent then went to engineering, which has taken another 8 days.
I have now been told today that the "SW upgrade triggered a HW issue". I have been instructed to now go to a HW location to resolve a HW issue.
This has become a very disappointing journey, and the timing of the sw upgrade with immediate issues is certainly aligned.
As a long time customer, and this device being reasonably new, having this issue at all is a general concern from a supplier and consumer perspective. There has been no offer to try and replace or fix, other than by myself...despite the start of the issues came from the promoted SW upgrade.
I am very disappointed in what has transpired, and now being told to go and spend more time "feeling like I'm on my own" - also extremely disappointing.
For the first time in my life, I am considering a total Android shift of my organization and extended businesses, as well as the other platforms. . I can't believe Apple has closed the door on me in this manner.
I have also sent an email to Tim Cook on Oct.21, but no response to date.
I am asking for any advice/support that can be provided to replace my iPhone 7+ device based on this scenario. I am ok with reconditioned also.
Any support or advice you can provide is greatly appreciated.
Thank you for your time and consideration. My apologies for the long note.
D
I and my organisations are long time Apple customers - in my varied business models across global multinational roles, and current roles in multiple businesses. My extended family has also been committed Apple customers - iPads, iPhones, laptops, Apple Watch among many other...
I currently have a 7+ iPhone - approximately 1.5 years old. I was recently prompted to upgrade to sw release.
After the sw upgrade, the iPhone immediately had issues - incoming/outgoing calls not working, FaceTime stopped working, earpiece and speaker function not working. This has impacted businesses operations negatively at an important time.
Similar reference article:
Reference article: iPhone 7 mic failing after iOS 11.3 update? Apple may replace affected phones for free - 9to5Mac:
https://9to5mac.com/2018/05/04/iphone-7-mic-failure-ios-11-3/
I have spent a considerable amount of time trying to resolve - reset and restore, then reset and setup as new, among other efforts. Very time consuming over 2 days. No result.
I then contacted support (Apple case 20000013663944)...many calls and notes, and also going through many diagnostic checks. The case was sent then went to engineering, which has taken another 8 days.
I have now been told today that the "SW upgrade triggered a HW issue". I have been instructed to now go to a HW location to resolve a HW issue.
This has become a very disappointing journey, and the timing of the sw upgrade with immediate issues is certainly aligned.
As a long time customer, and this device being reasonably new, having this issue at all is a general concern from a supplier and consumer perspective. There has been no offer to try and replace or fix, other than by myself...despite the start of the issues came from the promoted SW upgrade.
I am very disappointed in what has transpired, and now being told to go and spend more time "feeling like I'm on my own" - also extremely disappointing.
For the first time in my life, I am considering a total Android shift of my organization and extended businesses, as well as the other platforms. . I can't believe Apple has closed the door on me in this manner.
I have also sent an email to Tim Cook on Oct.21, but no response to date.
I am asking for any advice/support that can be provided to replace my iPhone 7+ device based on this scenario. I am ok with reconditioned also.
Any support or advice you can provide is greatly appreciated.
Thank you for your time and consideration. My apologies for the long note.
D
