Asurion Refurb Has Apple Warranty Left

Discussion in 'iPhone' started by LoliS, Mar 8, 2017.

  1. LoliS macrumors regular

    Joined:
    Mar 8, 2017
    #1
    I received an Asurion replacement device that has Apple Warranty left. The speaker stopped working and Apple said they would replace it under warranty.

    I did not see this when I called Apple but it has Refurbished by Asurion etched on the back of the device. Would that void the Apple warranty?
     
  2. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    It might be, since its a third party repair/replacement was under them, which the defect ultimately is their responsibility. Asurion should send you another replacement device, being the device came from them. Have you contacted Asurion?
     
  3. LoliS thread starter macrumors regular

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    Mar 8, 2017
    #3
    Yes and they will send another replacement device but I would prefer one from Apple directly if possible.

    I guess I should call Apple back and ask them.
     
  4. Relentless Power, Mar 8, 2017
    Last edited: Mar 8, 2017

    Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    Personally, Asurion is unreliable and sketchy. I would also choose Apple's refurbished model as well. That would Agitate me also if I my iPhone was etched Asurion on the back of it. Let us know what Apple says.
     
  5. LoliS thread starter macrumors regular

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    Mar 8, 2017
    #5
    Will do. I probably can't call until tomorrow since I am at work late tonight.
     
  6. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #6
    Asurion uses 3rd party parts and I would think that would void the warranty. You can sure give it a try.
     
  7. LoliS thread starter macrumors regular

    Joined:
    Mar 8, 2017
    #7
    I called today and the Apple rep said that Asurion was a certified Apple refurbisher and so that they would honor the warranty. I asked him to confirm with a Senior Advisor and he put me on hold and said that he did when he came back on the line. I also asked him to notate in my account that I am sending back a device that is marked Refurbished by Asurion and he said that he notated that.

    So I gave them my credit card and they are sending out the warranty replacement. I will let you know how this goes. I hope he notated that in my account like he said he did. But he didn't seem too concerned about the Asurion refurb.
    --- Post Merged, Mar 9, 2017 ---
    See my post above. According to the Apple rep I spoke to today, Asurion is certified by Apple to repair and refurbish iPhones. I hope I don't get screwed by this.
     
  8. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #8
    Good to hear. Good call having Apple notate your account and you will much happier with Apple's warranty phone versus Asurion.
     
  9. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    Good for YOU!

    Hope it all works out!
     

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