So I was getting things set up for the pre-order to make sure things go smoothly come midnight and I ran into this issue. I have a full upgrade available, states so clearly on AT&T's website on my line - but when checking eligibility options through Apple's website the Next program is the only option eligible. Can anybody else verify this is a problem? Spoke with Apple chat and the lady said the same thing was happening to her so she 'looked into it' and claimed that Apple is aware of the issue and that it will be fixed by tonight.