At&t 3g Wtf??

Discussion in 'iPhone' started by nayaguilar, Sep 19, 2010.

  1. nayaguilar, Sep 19, 2010
    Last edited: Mar 24, 2012
  2. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #2
    Yes, AT&T does have service outages and (maddeningly to me) degrades service during upgrades. I don't like being told "we're upgrading the network to give you better service" when I have a C-level executive complaining.

    With that said, AT&T customer service treats one report of an issue as your problem. If you give them two or more phone numbers they take a more introspective look after covering the basics. I won't call support if I can't reproduce it on another phone... I don't think they take a one phone support call seriously.
     
  3. Irish Rose macrumors 65816

    Joined:
    May 29, 2010
    #3
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

    Sounds like AT&T is doing upgrades, or work on the towers in your area.
     
  4. bowlerman625 macrumors 68020

    bowlerman625

    Joined:
    Jun 17, 2009
    Location:
    Chicago, IL area
    #4
    Moan and groan about it.....6 months ago there was an unexpected outage that lasted 12 hours. I complained and got a call back from a vp who asked what he could do. He wound up crediting my account $100.
     
  5. Tom G. macrumors 68000

    Tom G.

    Joined:
    Jun 16, 2009
    Location:
    Champaign/Urbana Illinois
    #5
    You see the way it is in the OP's world is, "Instant Gratification takes too long."
     

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