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Discussion in 'iPhone' started by nayaguilar, Sep 19, 2010.
Yes, AT&T does have service outages and (maddeningly to me) degrades service during upgrades. I don't like being told "we're upgrading the network to give you better service" when I have a C-level executive complaining.
With that said, AT&T customer service treats one report of an issue as your problem. If you give them two or more phone numbers they take a more introspective look after covering the basics. I won't call support if I can't reproduce it on another phone... I don't think they take a one phone support call seriously.
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)
Sounds like AT&T is doing upgrades, or work on the towers in your area.
Moan and groan about it.....6 months ago there was an unexpected outage that lasted 12 hours. I complained and got a call back from a vp who asked what he could do. He wound up crediting my account $100.
You see the way it is in the OP's world is, "Instant Gratification takes too long."