AT&T Action Required

[960design]

A friend received this on his iPhone5:

AT&T Free Msg: Action Required. To avoid interruption of your wireless service due to network changes, please call 877-930-9019 or visit an AT&T store by 6/21/14 to select a FREE replacement phone. Choose from three available options. A new service agreement is not req'd and your upgrade fee will be waived.

What is this about? He called and none of the replacement phone options were iPhones.

 

[rui no onna]

Is he still using EDGE by any chance? Also, what's the phone on record for his account?

 

[960design]

Is he still using EDGE by any chance? Also, what's the phone on record for his account?

No edge and he has 3 iPhones on his account: 4S, 5, 5C

The text was sent specifically to his iPhone5 and he said he received a letter saying the same. The iPhone5 is a corporate reimbursed asset. He gets the little corporate pricing discount and he receives a stipend for reimbursement on that specific phone, if that makes any difference.

 

[barkomatic]

Odd. None of those phones should need to be swapped out. I'm guessing he was sent this message in error. When he called, did the rep explain why his iPhone 5 needs to be replaced?

This typically happens when a carrier phases out obsolete spectrum or takes over another carrier. However, your friend is already on AT&T and the only thing they are decommissioning right now is EDGE (2G). This shouldn't affect the iPhone 5.

 

[TWO2SEVEN]

Maybe call the general customer service number for ATT and see if they know anything about it. Could be a spam text.

 

[960design]

Thanks, I thought it was weird and since I'm the general tech guy he asked me.
I said, "I have no idea but would ask smarter people." - MR geniuses

He said he would take into the local AT&T store to see what was up.

Thank you!