AT&T Action Required

Discussion in 'iPhone' started by 960design, Jun 20, 2014.

  1. 960design macrumors 68020

    Joined:
    Apr 17, 2012
    Location:
    Destin, FL
    #1
    A friend received this on his iPhone5:
    What is this about? He called and none of the replacement phone options were iPhones.
     
  2. rui no onna macrumors 601

    rui no onna

    Joined:
    Oct 25, 2013
    #2
    Is he still using EDGE by any chance? Also, what's the phone on record for his account?
     
  3. 960design thread starter macrumors 68020

    Joined:
    Apr 17, 2012
    Location:
    Destin, FL
    #3
    No edge and he has 3 iPhones on his account: 4S, 5, 5C

    The text was sent specifically to his iPhone5 and he said he received a letter saying the same. The iPhone5 is a corporate reimbursed asset. He gets the little corporate pricing discount and he receives a stipend for reimbursement on that specific phone, if that makes any difference.
     
  4. barkomatic macrumors 68040

    Joined:
    Aug 8, 2008
    Location:
    Manhattan
    #4
    Odd. None of those phones should need to be swapped out. I'm guessing he was sent this message in error. When he called, did the rep explain why his iPhone 5 needs to be replaced?

    This typically happens when a carrier phases out obsolete spectrum or takes over another carrier. However, your friend is already on AT&T and the only thing they are decommissioning right now is EDGE (2G). This shouldn't affect the iPhone 5.
     
  5. TWO2SEVEN macrumors 68040

    TWO2SEVEN

    Joined:
    Jun 27, 2010
    Location:
    Plano, TX
    #5
    Maybe call the general customer service number for ATT and see if they know anything about it. Could be a spam text.
     
  6. 960design thread starter macrumors 68020

    Joined:
    Apr 17, 2012
    Location:
    Destin, FL
    #6
    Thanks, I thought it was weird and since I'm the general tech guy he asked me.
    I said, "I have no idea but would ask smarter people." - MR geniuses

    He said he would take into the local AT&T store to see what was up.

    Thank you!
     

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