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AT&T Activations Servers Overloaded with iPhone 4S Launch

yashi said:
What if we're moving ourselves to the end of the queue everytime we retry?
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DUDE... you just threw a level of complexity into the hearts of many that we really don't need right now ... :(

Do I try again? or wait?............
 
Finally activated. Didn't do anything special, just kept trying through the phone (not itunes). I got so used to having to re-try that it caught me by surprise when it went through. :cool:
 
deeddawg said:
Finally activated. Didn't do anything special, just kept trying through the phone (not itunes). I got so used to having to re-try that it caught me by surprise when it went through. :cool:
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did you get an email like the iTunes message says? "please wait for email" ?
 
My 4S didnt even offer me the option to activate my phone. I set up all the settings and verified iCloud setup but never got to an "activation screen" How do I get there?
 
Activated!!!!

I am finally activated and now restoring from my iP4 backup. I did it by calling ATT. They had me give them the IMEI and ICCID numbers and then they had me shut the phone off and reboot. After that it recognized the network and I was able to do the configuration and complete the activation with the phone and iTunes within a couple of minutes. Woohoo!!!!! :D
 
I'm hoping there's somebody in an AT&T room with monitors on this stuff saying, " Ok, you see those guys spamming like 50+ times... prioritize those activations 1st. They're bogging down the whole system"
 
Trimmer2 said:
Repeated tries with iTunes AND wifi. I don't know which hit first but, something happened at the same time. I have a feeling iTunes. No email yet.
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Well at least now I'm not afraid to not only spam it, but spam it with both!
 
I'm Activated!!

I don't know if I'm late to the party or not, but Im activated!! Heres how I ended up going:

I ordered 3 phones total, 2 thru Apple (a 8GB 4 for the wife & a 16GB 4S for my college girl), and mine (a 32GB 4S) thru AT&T Upgrader app on my 3GS on the 7th. My order was thru my company's Premeire account. All 3 arrived today and had the same troubles. Anyways, I called AT&T around 1:30 today and the rep told me that I was THE FIRST IPHONE CALLER SHE HAD ALL DAY! 15 mins later, my 32GB 4 S was up and running! She tried with the 2 Apple ordered iPhones with no luck. I guess I'll be waiting with the other two iPhones for the emails to come but I'm good to go. GOOD LUCK!
 
Guys... From your old phones dial 611. AT&T will recognize that you have ordered a new phone and ask you to verify account info. Follow the steps and your new phone will be activated.
 
Worked on iTunes

Been at this with two phones for hours... Finally had luck on iTunes with my phone - no to get the wife's working. Keep trying folks!
 
I'm a little confused. This is the 5th time Apple released a new iPhone and we're still having problems. Why can't Apple & AT&T add additional servers or whatever this time of year? They should know by now that there will be a great amount of traffic.

Please don't take this as a hostility, but just innocent curiosity.
 
Mirthaar said:
Guys... From your old phones dial 611. AT&T will recognize that you have ordered a new phone and ask you to verify account info. Follow the steps and your new phone will be activated.
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Apparently this only works if you pre-ordered through the AT&T store.
 
guzhogi said:
Please don't take this as a hostility, but just innocent curiosity.
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Read through the thread, it's been mentioned a couple times. The short answer is that you don't build server farms for one-day events. You build them to handle moderate spikes, but it's fiscally irresponsible to try and handle the kind of traffic iPhone launch day generates.
 
Mirthaar said:
Apparently this only works if you pre-ordered through the AT&T store.
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yes this should be correct.....
because I ordered via Apple store and called 611 & now I'm on hold.... through whatever random teleprompt option gave me the ability to be transferred to a human.
 
AT&T, after 5 year experience, cannot get it right. If it turns out that verizon will unlock the GSM portion, I am out AT&T...
 
Rootus said:
Read through the thread, it's been mentioned a couple times. The short answer is that you don't build server farms for one-day events. You build them to handle moderate spikes, but it's fiscally irresponsible to try and handle the kind of traffic iPhone launch day generates.
Click to expand...

That's why you buy some adhoc server time/bandwidth from amazon/rackspace, etc. It wouldn't take too long to take their activation to the cloud unless they are still running this garbage on some monolithic mainframe and COBOL.
 
Spam it!

Just got the activation notice after 4 straight hours of retrying. I just kept spamming the phone activation and iTunes activation! I believe it was the phone that went through. I never thought I'd see this...

Keep on spammin' people!
 
I'm not totally sure I believe them when they say I'll get an email. Been waiting for 4 hours now...
 
CrystalPepsi said:
That's why you buy some adhoc server time/bandwidth from amazon/rackspace, etc. It wouldn't take too long to take their activation to the cloud unless they are still running this garbage on some monolithic mainframe and COBOL.
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The activations still have to make it onto AT&T's network at some point, that'll be the bottleneck. At best you could use ad hoc server capacity as a queue so people could submit their request and then have some kind of idea of how long it'll be before it goes live. There's no way around some kind of delay, but they could definitely manage customer expectations better than they are now.
 
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