AT&T and iPhone Unlock Questions

Discussion in 'iPhone Tips, Help and Troubleshooting' started by smallnshort247, Apr 10, 2012.

  1. smallnshort247 macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #1
    So I read on MR that AT&T would start unlocking iPhones that where out of contract and didn't have any outstanding balance issues. Maybe I misunderstood something because I just called AT&T's support line and the gentlemen told me that they are only do that for iPhone 3GS' and older but not the 4 or 4S.
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    The person you talked to is incorrect. iPhone 4 and 4Ss are eligible under certain conditions.
     
  3. ericrwalker macrumors 68030

    ericrwalker

    Joined:
    Oct 8, 2008
    Location:
    Albany, NY
    #3
    If it's out of contract they will, call again if you really need it unlocked.


    BTW, why don't you ask this question in one of the many other threads with this topic?
     
  4. terraphantm macrumors 68040

    Joined:
    Jun 27, 2009
    Location:
    Pennsylvania
    #4
    Some of the reps seem to be misinformed. They're taking as "off-contract" to mean that the device has been in use for 2 years, regardless of whether or not an ETF paid or an upgrade was performed. Other reps push the unlock right through.
     
  5. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #5
    Thanks guys for the quick replies. I'll call back again hopefully to talk to someone who knows a bit more about it.
     
  6. terraphantm macrumors 68040

    Joined:
    Jun 27, 2009
    Location:
    Pennsylvania
    #6
    I had more luck with the chat representatives (specifically business chat). If you're a business customer, I highly recommend going through them.
     
  7. smallnshort247 thread starter macrumors 6502a

    smallnshort247

    Joined:
    Oct 23, 2010
    #7
    I think I eventually go through to someone related to business accounts. I gave him the IMEI number and forwarded him my receipt of purchasing the locked 4S at full price just for proof. He then told me that I should restore from iTunes and I should be good to go. Not too shabby! Once again, thanks everyone for the advice!
     
  8. TriJetHero macrumors 601

    TriJetHero

    Joined:
    Oct 13, 2010
    Location:
    World
    #8
    AT&T chat is not available to non-subscribers

    Called the 1-800 tech nr today, got a case number, same story as others, april 18th D-Day….
     

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