Having experienced him turn Directv into a shell of its former self
DirecTV used to be heads above all other services with their customer support. Since the takeover you call them and the service reps are totally unfamiliar with the equipment. They sent out a service crew when all that needed to be done was plug in a power cord for an obscure little box which was hidden behind the TV. You try to record new episodes on a series and the default is to record across all channels, including on demand. I end up having to delete hundreds of unwanted shows. The workaround doesn't always work.
AT&T crippled grandfather plans. New features such as tethering were only available on current plans to force customers to give up their grandfathered ones. They kept raising their rates. The first thing they did after the takeover was to raise administrative fees.
"AT&T's live TV streaming service DirecTV Now will increase the price of every subscription tier by $5 per month beginning sometime around August 1, 2018. AT&T confirmed the price hike to
CordCutters, stating that the move was made to ensure that the cost of DirecTV Now remains "in line with the market."
"in line with the market". That makes me happy, knowing that I get to pay the same rate as other services.
From the NY Times article:
"Because you get more data and information about a customer that then allows you to do things like monetize through alternate models of advertising as well as subscriptions, which I think is very important to play in tomorrow’s world.”
Since they clearly don't care about quality based upon how they treat their customers, this does not bode well. All they care about is money.