AT&T billing screw up?

Discussion in 'iPhone' started by wesk702, Feb 6, 2008.

  1. wesk702 macrumors 68000

    wesk702

    Joined:
    Jul 7, 2007
    Location:
    The hood
    #1
    Anyone else notice something strange like this when they view their iphone account online?

    Apparantly I'm over 187 minutes on my account which the cycle started on 2/4.

    It's only been 2 days.

    The strange part is that It shows:
    0 of 450 anytime minutes used
    0 of 5000 nights and weekend minutes used
    130 rollover minutes remaining.

    Yet 187 minutes over on current period and it just keeps getting higher.
    WTF.

    I tried calling customer support and the bitch told me to just call them back when i get the bill at the end of the month and they "should" be able to correct it. I told her I don't plan on waiting for a bill that incurs thousands of dollars worth of charges and she just said don't worry. What else can I do?:mad:
     
  2. dsl4c macrumors member

    Joined:
    Dec 26, 2007
    Location:
    Portland, OR
    #2
    certainly you can find a non offensive description of the women rather than using the B word.
     
  3. TEG macrumors 604

    TEG

    Joined:
    Jan 21, 2002
    Location:
    Langley, Washington
    #3
    Unfortunately, customer service cannot look at or modify your bill until the end of the cycle (which is when it is generated). More than likely they will realize the system error (an impossible number of minutes) before the bill is generated.

    You could call technical support, 611, and tell them your issue.

    TEG
     
  4. wesk702 thread starter macrumors 68000

    wesk702

    Joined:
    Jul 7, 2007
    Location:
    The hood
    #4
    Thanks, Ill call that bitch up
     
  5. dsl4c macrumors member

    Joined:
    Dec 26, 2007
    Location:
    Portland, OR
    #5
    wow, such class.. guess you showed me who's boss.
     

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