AT&T Blames iPhone users for Network Problems

Discussion in 'iPhone' started by Papajohn56, Sep 9, 2009.

  1. Papajohn56 macrumors 6502

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    #1
  2. Papajohn56 thread starter macrumors 6502

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    #3
    Totally different article, you could read it instead of trying to be first to shoot down my thread. This isn't just AT&T saying they're rushing around to fix things, this is them outright blaming iPhone users and saying "You can't expect to get what you pay for all the time, it's unreasonable!"
     
  3. nateo200 macrumors 68030

    nateo200

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    #4
    Agreed there dumb for having unlimited data plans only and advertising it to be reliable as ever. But really people are always using there awesomely sweet 3G Connection when there 30 open WLAN's for free....Cellular Network's do have limits there not as well designed for 5,000 iPhone users on one UMTS node all using heavy ass bandwidth when they could easily get off there iPhone and get on a computer or get off 3G and use wifi. But AT&T should have been smarter and advertised there Network as having limits instead of talking the talk but not backing it up...
     
  4. daihard macrumors 6502a

    daihard

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    #5
    No. Why invest into something that's supported pretty much only in the U.S. and is being phased out in favour of LTE?
     
  5. SFStateStudent macrumors 604

    SFStateStudent

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    #6
    +1 ^^^ Yup, I'm leaning towards Verizon's services as well. AT&T is always looking for a scapegoat for their ineptness....:(

    Nice article OP :cool:
     
  6. MasterTick macrumors 6502

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    #7
    How much data is really being used? Almost every person I know uses hardly any data on their iPhone
     
  7. nateo200 macrumors 68030

    nateo200

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    #8
    Everytime I see an iPhone in one of my many friends who has them there streaming a youtube video or going to the most bandwidth crazy website humanly possible on the browser....
     
  8. milani macrumors 68000

    milani

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    #9
    And? I'm sorry, but to suggest that that's the end users fault - for using the device as it was intended - is absurd.
     
  9. Papajohn56 thread starter macrumors 6502

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    #10
    Yeah, I forgot about LTE. That'd be the way to go, but certainly not with AT&T
     
  10. Hook'Em2006 macrumors 6502

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    #11
    :)I for one have never had a problem with ATT in the Dallas area. maybe 1 dropped call since i got the iphone a year ago. Have 3g connection almost nonstop from OKlahoma to Austin, TX... great service if you ask me... but i kno youdidnt...:)
     
  11. Small White Car macrumors G4

    Small White Car

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    #12
    iPhones apparently use 10x the data of other smart phones.

    And yes, that's smart phones, not plain phones. So every iPhone is the same as a whole corporate meeting of blackberry users.

    This is why the "I want a Verizon iPhone" people make me laugh. If they'd gotten the iPhone they'd be in the same mess as AT&T is. None of them predicted this accurately.
     
  12. ExcelonGT macrumors regular

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    #13
    The at&T\Apple iPhone deal will net hundreds of Millions of dollars for AT&T over the next two years. The average total cost of ownership for an iPhone user over two years puts over 2g's in AT&T's pocket.

    You think they'd have the decency to put some of this money back into building up their infrastructure. The hell with AT&T! their executives can SUCK IT! and they should be ashamed for publicly blaming the same consumer group that just saved that pathetic company from extinction.
     
  13. schwell macrumors regular

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    #14
    They have and are putting billions of dollars into their network. I hardly think the iPhone saved Cingular/AT&T from extinction.

    Some of the blame has to be on Apple for deciding to go with one carrier. Had they gone with multiple carriers they traffic would have been spread out over multiple networks. However, given the sheer amount of data iPhone users consume, I think there would have still been problems for multiple carriers.
     
  14. acurafan macrumors 6502a

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    #15
    just like apple blaming users for exploding iphones...what the hell were they thinking???
     
  15. Primejimbo macrumors 68040

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    #16
    I love how people think it will be better on Verizon. We don't know and may never know. I really hope Verizon does get the iPhone so we could find out for sure and see them have issues as well.
     
  16. impact_blue macrumors regular

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    #17
    OMG UNREASONABLE? I shell out close to a $100 a month to have their voice and unlimited service and they call me unreasonable? Yea once you're exclusivity is gone I'm going back to Verizon. FU AT&T
     
  17. mcdj macrumors 604

    mcdj

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    #18
    I searched that entire article, and every article it links to, and could not find "Users expecting to just pick up their phone and use 3G data whenever they want are being unreasonable."

    Where/when did AT&T say that?
     
  18. kdarling macrumors demi-god

    kdarling

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    #19
    Everything will eventually be phased out in favor of LTE. GSM as well. But that's a decade down the road.

    CDMA will be around for the next ten years. That's far longer than phone models are meant to last.

    CDMA 3G networks cover much more territory than ATT.

    There are as many CDMA users in the U.S. as there are GSM users in China Telecom. And with much more money.
     
  19. nateo200 macrumors 68030

    nateo200

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    #20
    I personally think that no matter what we should always have standard old GSM (GPRS/EDGE) as a fall back. Idk about you but I can't imagine LTE on which will be limited to begin with falling back to UMTS (3G) as UMTS is hard to cover large areas with unless you do widespread 850Mhz coverage which AT&T Just started doing. Well on one hand look at Japan, there entirely UMTS....but that's different. Agreed on CDMA 3G networks though, I currently have Verizon and its hard to find a place where there isn't 1xEVDO....I mean Ive only ever seen it drop down to 1x when I was in a basement or in the middle of no where.
     
  20. nateo200 macrumors 68030

    nateo200

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    #21
    I have no doubt that Verizon would have trouble with the iPhone just like AT&T network wise but honestly Verizon has a much more matured cellular network than AT&T even if its not GSM you have to respect that aspect. I'm trying to picture the "Verizon" and "EV" at the top of an iPhone, sounds good but to be honest ill just go with AT&T.
     
  21. abijnk macrumors 68040

    abijnk

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    #22
    I couldn't find that quote either. In fact, the only other place I could find that exact quote was a Fark.com thread with no source...
     
  22. duelingdragons macrumors 65816

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  23. alphaod macrumors Core

    alphaod

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    #24
    Depend on what you define as free… if it's advertised as a hot spot yes, but if you're using someone's open network without their permission that's not fine.
     
  24. PNutts macrumors 601

    PNutts

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    #25
    I don't see that quote in any of the articles. In fact, the articles have more to do with AT&T reacting to the load placed by the iPhones. Here are Donovan's quotes:

    “It’s been a challenging year for us,” said John Donovan, the chief technology officer of AT&T. “Overnight we’re seeing a radical shift in how people are using their phones,” he said. “There’s just no parallel for the demand.”

    "3G networks were not designed effectively for this kind of usage," says John Donovan, AT&T's chief technology officer, referring to the current generation of broadband wireless. "We fight the day-to-day guerrilla warfare as the customers move around."

    "Nobody is in the same boat we're in," says AT&T Chief Technology Officer John Donovan. "We're shaping the landscape for the whole industry, and I relish the opportunity to be the first to figure it out."

    One of the biggest choke points in AT&T's network is found in what's called back-haul capacity, or the size of the pipe that connects cell towers to the Internet, according to a person familiar with the matter. AT&T is trying to remedy this shortcoming by increasing its back-haul capacity. Donovan tells BusinessWeek that the company has nearly doubled the number of these connections it plans to add this year. While it had planned on adding 55,000, it now plans to add 100,000 to accommodate skyrocketing mobile traffic.

    And AT&T is making big changes in how it plans and runs the network. In the days when a cell phone was just for voice calls, it was easy to forecast network capacity across large regions. But in February, AT&T began creating specific plans for 295 individual cities. "Green Bay is a lot different than Los Angeles," says Donovan. The company even has a team whose job is to tweak network reception at big events such as the Super Bowl—say, to shift from a torrent of phone calls as fans look for each other before kickoff to then deal with a flood of texting and photos once the game has begun. "No other carrier is even close to that degree of sophistication," Donovan claims. "We're solving problems for the world in how to deal with these loads."

    "Apple felt like they'd given AT&T huge amounts of warning and unprecedented insight into its product roadmap, only to find that AT&T couldn't react," the person says. Donovan says he recalls no friction over the matter, and reconfirms that AT&T hopes to add MMS support by "late summer."

    At this point, both companies say they are making fast progress. Donovan says an internal metric of customer satisfaction has risen 30% over the past four months. The company declined to divulge exact data.

    Donovan says it's not uncommon for iPhone owners to check a stock 40 times a day. "Anytime a Do Not Walk sign flashes in Manhattan, people pop on their iPhones for that 30 seconds," he says. Many of these services involve video, which chews up vastly more bandwidth than making a simple call or sending a text message.

    Did I miss any?
     

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