Just another thread on why AT&T is horrible. I woke up to place my 4S order at 2AM Central, but the store did not go live until 2:45 or so. AT&T would not let me order because my billing address was a PO Box. They would not let me change my billing address to my street address because they use the USPS to verify addresses. We have no home delivery in our town. Everybody gets a free PO Box. So the USPS could not verify my address and AT&T would not change my billing address.
Fine. I go to sleep and wake up when the call center starts at 7AM. The nice lady helps work through the problem and eventually changes my billing address to the physical address of the post office which is the only address in our town that the USPS will verify. Great, I think. Order officially placed at 7:42AM.
But I could never get a status on my order on att.com. After many phone calls, a CS supervisor tells me that my change of address request was sent to the high risk team to review. My Terms & Conditions email did not go out until Saturday afternoon because of this. I was away and did not see it until Sunday when I accepted.
So they changed my order date to the 9th and are telling me delivery could be 28 days. I asked them to cancel my order. They say it is impossible because I accepted Terms & Conditions. They say I cannot go to a retail store because I have an order in progress. If I switch to Verizon, they charge me the ETF. This CS jerk says my only option is to wait until the phone arrives in a month and then refuse it.
Despite ordering ASAP, the replacement for my 3GS is delayed a month. I cannot wait in line for a phone. I cannot switch carriers for a month. The CS supervisor says he cannot cancel my order or move me up in line. Really horrible and frustrating service. I cannot wait to switch to Verizon. Their service might not be much better, but at least they have 3G in our town.
/rant
Fine. I go to sleep and wake up when the call center starts at 7AM. The nice lady helps work through the problem and eventually changes my billing address to the physical address of the post office which is the only address in our town that the USPS will verify. Great, I think. Order officially placed at 7:42AM.
But I could never get a status on my order on att.com. After many phone calls, a CS supervisor tells me that my change of address request was sent to the high risk team to review. My Terms & Conditions email did not go out until Saturday afternoon because of this. I was away and did not see it until Sunday when I accepted.
So they changed my order date to the 9th and are telling me delivery could be 28 days. I asked them to cancel my order. They say it is impossible because I accepted Terms & Conditions. They say I cannot go to a retail store because I have an order in progress. If I switch to Verizon, they charge me the ETF. This CS jerk says my only option is to wait until the phone arrives in a month and then refuse it.
Despite ordering ASAP, the replacement for my 3GS is delayed a month. I cannot wait in line for a phone. I cannot switch carriers for a month. The CS supervisor says he cannot cancel my order or move me up in line. Really horrible and frustrating service. I cannot wait to switch to Verizon. Their service might not be much better, but at least they have 3G in our town.
/rant
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