AT&T canceled my release day delivery from apple.com!!

[Dabearfan101]

Dear so n so, Thank you for your recent iPhone purchase at the Apple Online Store.While processing your iPhone order, we encountered an issue with yourAT&T account. According to AT&T’s records, you are no longer eligiblefor the price indicated on your iPhone order. Your order has beencanceled and you have not been charged.If you think you’ve received this message in error, please contact AT&Tat 1-800-331-0500. To place a new iPhone order using your currenteligibility, please visit store.apple.com. If you reply to this emailwith your new Apple order number, we will process your order as quicklyas possible.SincerelyThe Apple Online Store


I should note that I first ordered from at&t.com at midnight, did not like the 3-4 week shipping date and was able to pre order the iPhone 6plus on apple.com for release day delivery. I canceled my order from at&t the following morning, and the rep said it was removed from my account!

 

[uchosen]

Well, sounds like you're boned. So do you know for a fact that you were not eligible for the price on your order?

 

[flynnst0ne]

Just wait for the phone to come back in stock and get it then

 

[Dabearfan101]

Well, sounds like you're boned. So do you know for a fact that you were not eligible for the price on your order?

I'm eligible for an upgrade. Have been for a few months now. Ordering from at&t first screwed me over! I was reading on here that they would just cancel one of your orders and ship the other! I just made another order and replied back to that email with the new ordering number, hopefully apple can deliver

 

[rwilliams]

So it sounds like you ordered two phones at the subsidized upgrade price. Did you have both orders active at the same time, or did you cancel the AT&T order first and then order from Apple? Because I did the same thing - ordered a 128 GB phone from Apple, then changed my mind and ordered a 64 GB model. But before I ordered the 64 GB phone, I canceled the first one and then waited about an hour for everything to work its way through Apple & AT&T's systems.

 

[lordofthereef]

I should note that I first ordered from at&t.com at midnight, did not like the 3-4 week shipping date and was able to pre order the iPhone 6plus on apple.com for release day delivery. I canceled my order from at&t the following morning, and the rep said it was removed from my account!

This was your problem. They didn't want people ordering multiple phones and due to some form of glitch in either system end up receiving two (or more).

I canceled an AT&T order... but it took them well over 12 hours to finalize the cancellation.

I don't feel like I deserve compensation for my time, but this launch was worse than any I have experienced. I am not sure what would make it better for me. I just know I ended up wasting a night of sleep, and if I want the phone launch day, another will follow.

 

[RyanG]

next time don't order the phone from two different sources. what the heck did you expect?

 

[L-Tuned]

Same thing here, but after spent 2 hours on the phone with both AT&T and Apple. They just blame on each other's system which do nothing good for me. Apple is telling me that they have to cancel my order because I didn't accept a terms and condition email that AT&T sent to me. However, I have never ever receive an email from AT&T at all after I placed an order at Apple.com.

 

[boombashi]

Lessons learned young grasshoppers.

 

[TahoeDust]

So many people got boned ordering from their providers this year. I too was tempted by AT&Ts little "start excepting pre-orders 15 minutes early" charade. I am so glad I held out to order from Apple.

 

[steph280]

I got that same exact email from Apple today.

When I placed the AT&T order an hour after pre-order begins, I never received any confirmation email until the next morning. And during that one hour of attempts I did also try Apple Store App which reserved me a spot until they can validate with AT&T. Seeing the Apple order was going to arrive on 9/19 I tried to cancel AT&T's order, and got an email saying cancellation was unsuccessful! But I went ahead and completed the Apple order anyway.

So I figure one will get cancelled anyway, sure enough it did happen today.

 

[ZipZap]

So many people got boned ordering from their providers this year. I too was tempted by AT&Ts little "start excepting pre-orders 15 minutes early" charade. I am so glad I held out to order from Apple.

Amen, carriers screw tons of people with each release. I dot order from them anymore.

 

[L-Tuned]

Just an updated. So I called Apple again today after I replied the email with the new order # yesterday. They said they don't even know who really read those emails. Again, there's nothing they can do to expedite it whatsoever. At this point, I've gave up and just wait.