AT&T canceled my release day delivery from apple.com!!

Discussion in 'iPhone' started by Dabearfan101, Sep 16, 2014.

  1. Dabearfan101 macrumors newbie

    Joined:
    Sep 19, 2012
    #1
    Dear so n so, Thank you for your recent iPhone purchase at the Apple Online Store.While processing your iPhone order, we encountered an issue with yourAT&T account. According to AT&T’s records, you are no longer eligiblefor the price indicated on your iPhone order. Your order has beencanceled and you have not been charged.If you think you’ve received this message in error, please contact AT&Tat 1-800-331-0500. To place a new iPhone order using your currenteligibility, please visit store.apple.com. If you reply to this emailwith your new Apple order number, we will process your order as quicklyas possible.SincerelyThe Apple Online Store


    I should note that I first ordered from at&t.com at midnight, did not like the 3-4 week shipping date and was able to pre order the iPhone 6plus on apple.com for release day delivery. I canceled my order from at&t the following morning, and the rep said it was removed from my account!
     
  2. uchosen macrumors 6502

    Joined:
    Jun 21, 2010
    #2
    Well, sounds like you're boned. So do you know for a fact that you were not eligible for the price on your order?
     
  3. flynnst0ne macrumors regular

    Joined:
    Dec 14, 2008
    #3
    Just wait for the phone to come back in stock and get it then
     
  4. Dabearfan101 thread starter macrumors newbie

    Joined:
    Sep 19, 2012
    #4
    I'm eligible for an upgrade. Have been for a few months now. Ordering from at&t first screwed me over! I was reading on here that they would just cancel one of your orders and ship the other! I just made another order and replied back to that email with the new ordering number, hopefully apple can deliver :(
     
  5. rwilliams macrumors 68040

    rwilliams

    Joined:
    Apr 8, 2009
    Location:
    Durham, NC
    #5
    So it sounds like you ordered two phones at the subsidized upgrade price. Did you have both orders active at the same time, or did you cancel the AT&T order first and then order from Apple? Because I did the same thing - ordered a 128 GB phone from Apple, then changed my mind and ordered a 64 GB model. But before I ordered the 64 GB phone, I canceled the first one and then waited about an hour for everything to work its way through Apple & AT&T's systems.
     
  6. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #6
    This was your problem. They didn't want people ordering multiple phones and due to some form of glitch in either system end up receiving two (or more).

    I canceled an AT&T order... but it took them well over 12 hours to finalize the cancellation.

    I don't feel like I deserve compensation for my time, but this launch was worse than any I have experienced. I am not sure what would make it better for me. I just know I ended up wasting a night of sleep, and if I want the phone launch day, another will follow.
     
  7. RyanG macrumors 6502

    Joined:
    Sep 18, 2007
    #7
    next time don't order the phone from two different sources. what the heck did you expect?
     
  8. L-Tuned macrumors regular

    Joined:
    Oct 3, 2012
    #8
    Same thing here, but after spent 2 hours on the phone with both AT&T and Apple. They just blame on each other's system which do nothing good for me. Apple is telling me that they have to cancel my order because I didn't accept a terms and condition email that AT&T sent to me. However, I have never ever receive an email from AT&T at all after I placed an order at Apple.com.
     
  9. boombashi macrumors regular

    Joined:
    Feb 4, 2005
  10. TahoeDust macrumors 6502

    Joined:
    Jul 2, 2010
    #10
    So many people got boned ordering from their providers this year. I too was tempted by AT&Ts little "start excepting pre-orders 15 minutes early" charade. I am so glad I held out to order from Apple.
     
  11. steph280 macrumors member

    Joined:
    Jun 24, 2010
    Location:
    Orange County, CA
    #11
    I got that same exact email from Apple today.

    When I placed the AT&T order an hour after pre-order begins, I never received any confirmation email until the next morning. And during that one hour of attempts I did also try Apple Store App which reserved me a spot until they can validate with AT&T. Seeing the Apple order was going to arrive on 9/19 I tried to cancel AT&T's order, and got an email saying cancellation was unsuccessful! But I went ahead and completed the Apple order anyway.

    So I figure one will get cancelled anyway, sure enough it did happen today.
     
  12. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #12
    Amen, carriers screw tons of people with each release. I dot order from them anymore.
     
  13. L-Tuned macrumors regular

    Joined:
    Oct 3, 2012
    #13
    Just an updated. So I called Apple again today after I replied the email with the new order # yesterday. They said they don't even know who really read those emails. Again, there's nothing they can do to expedite it whatsoever. At this point, I've gave up and just wait.
     

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