AT&T can't unlock phone

Discussion in 'iPhone' started by LaynieGorilla, Nov 11, 2013.

  1. LaynieGorilla, Nov 11, 2013
    Last edited: Nov 11, 2013

    LaynieGorilla macrumors 6502

    Joined:
    Jan 1, 2011
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    PA
    #1
    I bought my phone used. After I had it for a while I sent in for repairs because of problems to the apple store and they swapped me out a new one.. That is the only history I have with the phone. Why can AT&T unlock it? I tried their unlock request and after I entered the imei it said it was ineligible for a lock. How so?
     
  2. maflynn Moderator

    maflynn

    Staff Member

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    Boston
  3. LaynieGorilla thread starter macrumors 6502

    Joined:
    Jan 1, 2011
    Location:
    PA
    #3
    Guess they would know more than anyone but I was wondering if other had the same experience. I called and they shall let me know within a week. Thanks.
     
  4. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #4
    It's not that they can't unlock it, but rather that they won't unlock it.

    Is your account currently under a contract? If so, they might be trying to argue that the phone is locked to your account contract, even though you bought it used.
     
  5. dnayak macrumors newbie

    Joined:
    Jul 30, 2012
    #5
    Please let us know what is the update
     
  6. JayLenochiniMac macrumors G5

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    Nov 7, 2007
    Location:
    New Sanfrakota
    #6
    The unlock request is supposed to be only for devices bought from AT&T (or through Apple store to use on AT&T). If you bought it used, it won't be recognized as such, but you can speak to a rep to try to get them to unlock it from their end.
     
  7. Xenomorph macrumors 65816

    Xenomorph

    Joined:
    Aug 6, 2008
    Location:
    St. Louis
    #7
    Why can't AT&T unlock it?

    There may be multiple reasons.

    Crap reason #1:
    If you bought it used, you are not the original owner, and they only deal with the original owner.

    Crap reason #2:
    The IMEI has been active for less than 24 months.

    To expand:

    I purchased an iPhone 3GS at release (June 2009).
    That meant it would be eligible for an unlock in June 2011, correct? Wrong!

    I took it into an Apple Store in May 2010 for a repair, and it was swapped out with a different iPhone 3GS.

    I tried to get it unlocked, but AT&T refused. I called and complained to multiple people at AT&T. They don't care. Their policy is that the IMEI registered *must* be 24 months old, regardless of contract.

    That meant I had to wait until May 2012 to get it unlocked, 11 months after my contract was up.
     
  8. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #8
    This is most likely a personal anecdote that's no longer true in practice. I too had trouble unlocking the iPhone 4S last year using at&t's online unlock request and had to reach a rep to have them unlock it from their end. However, they've since fixed the problems and I had no trouble unlocking the iPhone 5 (even after I swapped it out for a replacement unit) upon upgrading to the 5S.

    Most likely the problem is the OP's unit was bought used and hence not a device bought from at&t. All the OP has to do is have a rep unlock it from their end rather than use the online request.
     

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