Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

AT&T CEO on Enterprise iPad Adoption and Wireless Voice Quality Improvements

MacRumors

MacRumors

macrumors bot
Original poster
Apr 12, 2001
68,202
38,989


In an interview on CNBC today, AT&T CEO Randall Stephenson spent a considerable amount of time discussing the carrier's relationship with Apple, initially focusing on the iPad and its strong adoption, particularly among business users.
I think this is going to be really a significant product for enterprise. You think about, you know, our objective is just to mobilize everything. Whether it's in the home or the workplace, this is a device that really lets you think differently about mobilizing all of the applications that you see in business. And we're getting a strong interest from our large business customers on bringing this device into their environments, and whether it's working with the salesforce, whether it's order takers, any number of areas, are really excited about bringing this device in.
Click to expand...
Near the end of the interview, the conversation turned back to the company's wireless network, and persistent voice quality issues that have been plaguing the company in certain markets. Stephenson acknowledged the issues caused by "impressive" customer adoption in those locations and noted that the company feels that voice quality is "getting to where it should be".
The uptake and the demand was dramatic, and there are particular markets like New York. The demand was really impressive, and it had an effect on voice quality. We have been going hard at the voice quality issue in New York, and made tremendous progress. And so, we're getting to a point where voice quality is getting to where it should be, and mobile broadband is the fastest in the nation. as measured by any number of independent people.
Click to expand...
AT&T has repeatedly claimed that it is investing heavily in areas like Manhattan and San Francisco that have been seeing performance issues, and while the company's call service has continued to receive less-than-stellar marks.

Article Link: AT&T CEO on Enterprise iPad Adoption and Wireless Voice Quality Improvements
 
Article Link
https://www.macrumors.com/2010/06/15/atandt-ceo-on-enterprise-ipad-adoption-and-wireless-voice-quality-improvements/
How about getting your Fat *** of of TV and fix your servers so we can pre-order our iphone 4's?
 
*sigh* I wish the phone company you could pick could be a little more like picking which company is going to do your land-line. Go to the electronics store, pick a phone, plug it in.
 
I despise all carriers, but I have to say I've never had a problem with coverage, data access, voice quality or dropped calls with AT&T. While there are certainly many who have, one has to wonder how many are griping illegitimately just to get in on the pile-on. It's fashionable to hate on Apple and AT&T these days.

And how many of these public (and anonymous) gripes are engineered by other carriers and their PR firms?
 
LagunaSol said:
And how many of these public (and anonymous) gripes are engineered by other carriers and their PR firms?
Click to expand...

There is no way to fake the overwhelming dissatisfaction that customers have with AT&T in certain markets. It's not only on anonymous forums like this but has been written about by reputable media sources and journalists.

I realize AT&T performs well in other places, but I can tell you its been pretty bad in my area. Hopefully, it will improve.
 
barkomatic said:
I realize AT&T performs well in other places, but I can tell you its been pretty bad in my area. Hopefully, it will improve.
Click to expand...

True. It worked very well for me in Austin, but Manhattan is a fully different situation. I'm looking forward to them moving forward with some of their plans/promises/goals/dreams.
 
"and noted that the company feels that voice quality is "getting to where it should be""

He's a lying scumbag! My connection at home goes from 3 bars to 1 bar and multiple dropped calls per day. I know they switched a tower (I'm a 2G user) but they keep telling me my signal according to them is strong, or it's my phone (I'm on my 3rd), Apple, me, my fridge, my microwave. Then this slimeball comes out and says crud like this?! Slap in the face! Apple, get rid of these guys!!!!
 
I live in Silicon Valley and if anything, it's gotten worse over the last year. It downright sucks wet donkey balls. I want an iPhone 4 but waiting until fall or next year to see if that mythical Verizon model ever appears.
 
KILL STEPHENSON WITH FIRE

You're the head of the worst company next to BP.
And that's saying something since you guys haven't spilled millions of tons of oil. Yet.

You can't keep riding on the glorious fact that you trusted Apple with their wild iPhone some four years ago. That one smart move is not enough to be a good company.
 
Call quality is getting "where it should be"?

What a crock!

I didn't realize we were on an experimental network where we are working towards "acceptable" results for call quality...
 
voice quality where it should be???

Is he kidding? I may have hearing loss, but then again, it could be the ****** data-rate/compression of their audio. One thing's for certain, it isn't the iPhone, as I can make an iphone-to-iphone skype voice call and it sounds crystal clear, like they're talking into a nice mic. Voice quality will be 'where it should be' once it starts to approach what we hear on skype (minus the internet traffic delays)
 
what a genius

"We made a bet for mobile broadband..."

and

"to align with apple..."

Wow what a visionary, a genius. ....not.
 
HiRez said:
I live in Silicon Valley and if anything, it's gotten worse over the last year. It downright sucks wet donkey balls. I want an iPhone 4 but waiting until fall or next year to see if that mythical Verizon model ever appears.
Click to expand...

With today's AT&T failure, I'm almost right with ya. I almost hate AT&T enough to switch to Verizon (with whom I had good call quality, but their billing dept ripped me off and was so uncooperative I decided to switch to AT&T rather than deal with Verizon's **** customer service). Almost. That desire to own an iPhone 4 now is what AT&T is riding on. They're offering service so ****** that it gets within an inch of offsetting the quality of experience that Apple provides. Almost. That ****ing almost.

Also, I love your signature
 
venom

i love the venom being spewed here, complain all you want apple fan boys and girls untill you leave this so called "awful" company (att) they dont care.

and BTW it is only going to get worse as those who thought the 30 dollar data plan was to expensive, there will be a ton more NEW iphone users who sign up for 15 dollar data plan further crippling the network.
 
Bad timing

Wow, he is going to regret doing this interview once the major news networks get wind of the ordering issues through AT&T. This is bad PR at its finest.
 
I live in the Philadelphia area and don't have much problems but I travel now and again to NYC for work where I see considerable issues with service. I'm usually only using data services and have problems with GPS, email, location services, etc.
 
Fu At&t

I don't appreciate being told that I should be paying for the usage I'm incurring when I'm paying $30 for unlimited access. The keyword is unlimited. Just because most of your users don't use the service they paid for doesn't mean I'm a bad customer.

The worst is when you don't even let me use like I should. I should be able to tether a device to it for free as it is simply a software issue, I should be able to download Youtube videos and have the same quality as I would on my WiFi, I should be able to update apps greater than 20mb in size, I shouldn't have my images/videos compressed when sending over 3g and much more.You are billing me for a service that says unlimited and then limiting my usage from the get go.

If you think other users should be paying less then give them that option if they only need 200mb without attacking me.
 
LagunaSol said:
I despise all carriers, but I have to say I've never had a problem with coverage, data access, voice quality or dropped calls with AT&T. While there are certainly many who have, one has to wonder how many are griping illegitimately just to get in on the pile-on. It's fashionable to hate on Apple and AT&T these days.

And how many of these public (and anonymous) gripes are engineered by other carriers and their PR firms?
Click to expand...

The first part is legit; I've never had an issue with Flash but supposedly its the devil on a Mac :confused:

The second part is a bit loony.
 
Everything from suddenly allowing everyone whose contract is up this year to score to the iPhone4 at the subsidized rate "so long as you top up your two year contract", to this, looks like moves of desperation to capitalize, by a company about to lose its exclusivity with its cash cow.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back