Ok, so I've been interested in the new White iPhone to replace my 3GS. I did the *639# today to check my upgrade eligibility and it says a date in October of this year. The account was created on May 14, 2010. Up until about a week and a half ago, I was eligible for an upgrade according to *639# in May of this year. Why would AT&T change my upgrade eligibility?
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AT&T Changed Upgrade Eligibility?
- Thread starter blevins321
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Helpful. That's my next step. I was hoping someone else has had this experience so that when/if they deny it saying May until recently, I have some sort of rebuttal.
hmm, I upgraded in december of last year and according to that my upgrade date is august of 2012, so maybe they changed it from a 2 year cycle to 20 months, but who knows.
What kind of "rebuttal"?
YOU say, "So and So on Mac Rumors said .........., so you should change it back."
AT&T says, "Really? Well then I guess you are right, I'll change that for you."
Just wondering if this is what you are expecting to happen?
Facts: AT&T made a change.
1) The old practice was to assign users a fixed upgrade date, 2 years after you upgraded.
2) The new practice is to evaluate your account periodically in a few different areas, then adjust upgrade eligibility dynamically. Therefore you could be eligible sooner.
1) The old practice was to assign users a fixed upgrade date, 2 years after you upgraded.
2) The new practice is to evaluate your account periodically in a few different areas, then adjust upgrade eligibility dynamically. Therefore you could be eligible sooner.
I have the same experience. I just dialed the number and it says i'm not able to get a full discount until 6/3. Exactly a month ago on March 28th, i have a text saying "as a valued customer we can offer you an upgrade..". It looks like this seals the deal on me waiting for the iPhone 5 and no white iPhone 4 for me. Apple and AT&T's loss (well until I get the 5).
Nice to know that someone else is in the exact same boat
I called them and asked them and they said it was because I added the unlimited text/mobile calling. Before I just had texting.
I called them and asked them and they said it was because I added the unlimited text/mobile calling. Before I just had texting.
I made that change as well, and I know a lot of people did. I was wondering at the time if it would affect my upgrade elgibility. So far it hasn't for me.
your "facts" are absolutely backwards except for at&t making a change
old practice was to evaluate the account and assign an upgrade date...the more you spend the sooner you can upgrade...for instance if you are the main line on a family plan you can upgrade 366 days (one year and one day) after your previous upgrade...secondary lines can upgrade 18 months after their last upgrade
new practice is to assign a fixed upgrade date 18 months after last contract renewal no matter how much you spend
now this just refers to "standard" upgrades...early upgrades are taken on a case by case basis UNLESS it is an iphone which at&t will let you upgrade early after 6 months of being in your current contract and the price is 2 year upgrade price PLUS $250
I work for at&t btw
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your "facts" are absolutely backwards except for at&t making a change
old practice was to evaluate the account and assign an upgrade date...the more you spend the sooner you can upgrade...for instance if you are the main line on a family plan you can upgrade 366 days (one year and one day) after your previous upgrade...secondary lines can upgrade 18 months after their last upgrade
new practice is to assign a fixed upgrade date 18 months after last contract renewal no matter how much you spend
now this just refers to "standard" upgrades...early upgrades are taken on a case by case basis UNLESS it is an iphone which at&t will let you upgrade early after 6 months of being in your current contract and the price is 2 year upgrade price PLUS $250
I work for at&t btw
Thanks for clarifying!
Just wondering, is it normal though to change this mid-year for current contracts? No complaint here really..just makes me wait for the iPhone 5