AT&T Changed Upgrade Eligibility?

Discussion in 'iPhone' started by blevins321, Apr 27, 2011.

  1. blevins321 macrumors 68030

    Joined:
    Dec 24, 2010
    Location:
    Winnipeg, MB
    #1
    Ok, so I've been interested in the new White iPhone to replace my 3GS. I did the *639# today to check my upgrade eligibility and it says a date in October of this year. The account was created on May 14, 2010. Up until about a week and a half ago, I was eligible for an upgrade according to *639# in May of this year. Why would AT&T change my upgrade eligibility?
     
  2. acfusion29 macrumors 68040

    acfusion29

    Joined:
    Nov 8, 2007
    Location:
    Toronto
  3. blevins321 thread starter macrumors 68030

    Joined:
    Dec 24, 2010
    Location:
    Winnipeg, MB
    #3
    Helpful. That's my next step. I was hoping someone else has had this experience so that when/if they deny it saying May until recently, I have some sort of rebuttal.
     
  4. dave420 macrumors 65816

    Joined:
    Jun 15, 2010
    #4
    Mine hasn't changed. Have you made any changes to your rate plan? As mentioned above it would be a good idea to call them.
     
  5. Carl G35c macrumors 6502

    Joined:
    Aug 14, 2008
    #5
    was May your early upgrade?

    att might have just thought sike!
     
  6. vincenz macrumors 601

    vincenz

    Joined:
    Oct 20, 2008
    #6
    You probably made a change to your account. They can affect your upgrade eligibility. Did you add a new line or a feature to one of your existing ones?
     
  7. Kupp macrumors regular

    Joined:
    Mar 23, 2011
    Location:
    Massachusetts
    #7
    hmm, I upgraded in december of last year and according to that my upgrade date is august of 2012, so maybe they changed it from a 2 year cycle to 20 months, but who knows.
     
  8. openendstraight macrumors regular

    openendstraight

    Joined:
    May 5, 2010
    Location:
    La Vegas
    #8
    What kind of "rebuttal"?

    YOU say, "So and So on Mac Rumors said .........., so you should change it back."

    AT&T says, "Really? Well then I guess you are right, I'll change that for you."

    Just wondering if this is what you are expecting to happen?
     
  9. bowlerman625 macrumors 68020

    bowlerman625

    Joined:
    Jun 17, 2009
    Location:
    Chicago, IL area
    #9
    a month ago they moved mine up by 3 months...from 2/2012 to 11/2011
     
  10. maclaptop macrumors 65816

    maclaptop

    Joined:
    Apr 8, 2011
    Location:
    Western Hemisphere
    #10
    Facts: AT&T made a change.

    1) The old practice was to assign users a fixed upgrade date, 2 years after you upgraded.

    2) The new practice is to evaluate your account periodically in a few different areas, then adjust upgrade eligibility dynamically. Therefore you could be eligible sooner.
     
  11. SharepointGuy macrumors member

    SharepointGuy

    Joined:
    Mar 28, 2011
    Location:
    Rhode Island
    #11
    I have the same experience. I just dialed the number and it says i'm not able to get a full discount until 6/3. Exactly a month ago on March 28th, i have a text saying "as a valued customer we can offer you an upgrade..". It looks like this seals the deal on me waiting for the iPhone 5 and no white iPhone 4 for me. Apple and AT&T's loss (well until I get the 5).
     
  12. blevins321 thread starter macrumors 68030

    Joined:
    Dec 24, 2010
    Location:
    Winnipeg, MB
    #12
    Nice to know that someone else is in the exact same boat :p

    I called them and asked them and they said it was because I added the unlimited text/mobile calling. Before I just had texting. :(
     
  13. dave420 macrumors 65816

    Joined:
    Jun 15, 2010
    #13
    I made that change as well, and I know a lot of people did. I was wondering at the time if it would affect my upgrade elgibility. So far it hasn't for me.
     
  14. shelbymayer, Apr 28, 2011
    Last edited: Apr 28, 2011

    shelbymayer macrumors regular

    Joined:
    Aug 4, 2010
    #14
    your "facts" are absolutely backwards except for at&t making a change

    old practice was to evaluate the account and assign an upgrade date...the more you spend the sooner you can upgrade...for instance if you are the main line on a family plan you can upgrade 366 days (one year and one day) after your previous upgrade...secondary lines can upgrade 18 months after their last upgrade

    new practice is to assign a fixed upgrade date 18 months after last contract renewal no matter how much you spend

    now this just refers to "standard" upgrades...early upgrades are taken on a case by case basis UNLESS it is an iphone which at&t will let you upgrade early after 6 months of being in your current contract and the price is 2 year upgrade price PLUS $250

    I work for at&t btw ;)
     
  15. blevins321 thread starter macrumors 68030

    Joined:
    Dec 24, 2010
    Location:
    Winnipeg, MB
    #15
    Thanks for clarifying! :) Just wondering, is it normal though to change this mid-year for current contracts? No complaint here really..just makes me wait for the iPhone 5 ;)
     

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